Banquet Captain

Great Wolf is a premier family-friendly resort and entertainment company renowned for creating memorable experiences through its indoor water parks, lodging, and diverse recreational activities. With a commitment to exceptional guest service and a fun-filled environment, Great Wolf continuously seeks passionate and talented individuals to join their team and help deliver unforgettable moments to guests of all ages. Its emphasis on fostering career growth, diversity, and employee well-being makes it a sought-after employer in the hospitality and entertainment industry.

The Banquet Captain role at Great Wolf is pivotal to ensuring the seamless execution of banquets and event services. This position is responsible for overseeing the banquet team, including banquet set-up staff and servers, to guarantee that food and beverage services meet the highest standards of quality and guest satisfaction. The Banquet Captain's responsibilities extend beyond supervision to active participation in set-up, serving, and managing the flow of events. They act as the primary point of contact for banquets, interpreting event orders, establishing service protocols, and maintaining the timing and flow of service.

This position offers flexible scheduling options including full-time, part-time, and shifts designed to accommodate various needs, making it an attractive opportunity for individuals seeking work-life balance. The pay rate is competitive at $25 per hour, reflecting the importance of this leadership role within the banquet operations. Great Wolf also offers substantial benefits and professional growth opportunities including cross-training, scholarships, and leadership development through Great Wolf University.

The Banquet Captain supports the Banquet Manager in administrative duties such as scheduling, performance management, and training, demonstrating a leadership role that fosters teamwork, communication, and operational excellence. The role requires strong organizational skills, an energetic and positive attitude, and the ability to create well-balanced working teams to ensure service runs smoothly from set-up to clean-up. Employees are encouraged to bring a professional image that inspires confidence and trust among guests and team members alike.

Beyond the role's operational duties, Great Wolf prioritizes employee well-being through comprehensive benefits like medical, dental, and vision insurance, paid vacation and parental leave, and access to a holistic wellness program. The company embraces diversity and inclusion, offering a supportive work environment where everyone feels recognized and valued. Employees also benefit from exclusive perks such as discounted vacations and referral incentives.

This position is an excellent opportunity for individuals with prior banquet or server experience looking to advance their career within a dynamic and supportive company. Great Wolf's culture of learning, well-being, inclusion, and career growth makes it an ideal place to develop hospitality and leadership skills while contributing to fantastic guest experiences.