Banquet Captain

Great Wolf Resorts is a well-established company known for its family-friendly indoor water park resorts and entertainment destinations. The company prides itself on creating memorable experiences for guests of all ages, combining fun, relaxation, and excellent customer service. As a leader in the hospitality and entertainment industry, Great Wolf Resorts emphasizes a positive, inclusive workplace culture that supports growth, learning, and well-being among its employees. The company offers various opportunities for career advancement, training programs, and attractive employee benefits. With multiple locations and a strong reputation, Great Wolf is committed to maintaining high standards of service and guest satisfaction in a dynamic environment. Employment types available include full-time, part-time, and flexible scheduling options, with compensation starting at $22.00 per hour. This flexible approach supports a diverse workforce and ensures coverage tailored to business needs while promoting work-life balance.

The Banquet Captain at Great Wolf Resorts holds a crucial role in ensuring the overall satisfaction of event and meeting guests. This position involves overseeing a team responsible for banquet setup and service, ensuring that every event runs smoothly and meets the company’s high standards. The Banquet Captain acts as a leader, supervising servers and coordinating service efforts to deliver timely and outstanding food and beverage service. Key responsibilities include leading setup activities such as arranging tables and chairs, managing buffet and bar stations, preparing condiments, and anticipating beverage needs. The Banquet Captain also assists the Banquet Manager with administrative tasks like scheduling, reviewing time records, managing overtime, handling performance issues, administering discipline, conducting investigations, and facilitating staff training and development.

This role requires the ability to read and interpret Banquet Event Orders (BEOs), lead departmental meetings, and serve as the main point of contact for specific events or functions. The Banquet Captain must establish the order of service and maintain event timing to ensure efficient and seamless delivery of service. Assigning service stations to banquet servers and balancing workloads across teams are critical for maintaining quality standards. Additionally, the role involves supervising cleanup duties after events, ensuring all areas and equipment are properly cleaned and stored. Candidates for this role should have prior serving experience, leadership skills, and the ability to maintain a professional and enthusiastic demeanor that inspires confidence among team members and guests. Physical requirements include the ability to lift up to 30 lbs, bend, stretch, twist, and stand for long periods.

Great Wolf Resorts offers employees access to continuous learning opportunities through Great Wolf University, wellness programs, flexible scheduling, and a supportive work environment that celebrates diversity and inclusion. Benefits include medical, dental, and vision insurance, health savings accounts, telehealth resources, life insurance, 401K with employer match, paid vacation time off, and paid parental leave. The company is an equal opportunity employer that complies with federal regulations prohibiting discrimination and promoting affirmative action. Candidates are encouraged to apply immediately through the company’s website, with interviews and hiring events available promptly for qualified applicants.