Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $21.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Biltmore Hotel is a prestigious luxury hotel known for its exceptional service, elegant accommodations, and exquisite event hosting capabilities. Located in a prime area, it combines historic charm with modern amenities to deliver a superior guest experience. The hotel is celebrated for its grand ballrooms and versatile meeting spaces, making it a premier destination for weddings, corporate events, and upscale social gatherings. With a commitment to excellence, the Biltmore Hotel follows rigorous standards of operation, ensuring each guest receives unparalleled hospitality and attention to detail throughout their stay.
The Banquet Captain at Biltmore Hotel plays a pivotal role in the success of banquet events by overseeing and supervising all banquet service staff before, during, and after each event. This role ensures that every banquet event order (BEO) is executed flawlessly to meet or exceed client expectations. The Banquet Captain is responsible for coordinating with multiple departments including catering, kitchen, and stewarding to deliver seamless meal service and maintain cleanliness and organization of event spaces. The position demands adherence to the Biltmore Standard Operating Procedures (BSOP's) and requires a proactive and resourceful leader who can manage time efficiently, resolve issues calmly, and maintain high standards of service. This supervisory role is essential in upholding The Biltmore Hotel’s reputation as a leader in luxury event management. The Banquet Captain must be adaptable, possess excellent communication skills, and thrive in a dynamic, fast-paced environment. Additionally, the role involves managing the physical setup and teardown of equipment, maintaining uniform standards, generating financial documentation related to events, and ensuring guest satisfaction at all levels. This is a full-time position requiring flexibility to work long hours, including nights, weekends, and holidays. The role also emphasizes teamwork, guest focus, and maintaining confidentiality, making it ideal for candidates who are dedicated to delivering outstanding service in an upscale hospitality setting.
The Banquet Captain at Biltmore Hotel plays a pivotal role in the success of banquet events by overseeing and supervising all banquet service staff before, during, and after each event. This role ensures that every banquet event order (BEO) is executed flawlessly to meet or exceed client expectations. The Banquet Captain is responsible for coordinating with multiple departments including catering, kitchen, and stewarding to deliver seamless meal service and maintain cleanliness and organization of event spaces. The position demands adherence to the Biltmore Standard Operating Procedures (BSOP's) and requires a proactive and resourceful leader who can manage time efficiently, resolve issues calmly, and maintain high standards of service. This supervisory role is essential in upholding The Biltmore Hotel’s reputation as a leader in luxury event management. The Banquet Captain must be adaptable, possess excellent communication skills, and thrive in a dynamic, fast-paced environment. Additionally, the role involves managing the physical setup and teardown of equipment, maintaining uniform standards, generating financial documentation related to events, and ensuring guest satisfaction at all levels. This is a full-time position requiring flexibility to work long hours, including nights, weekends, and holidays. The role also emphasizes teamwork, guest focus, and maintaining confidentiality, making it ideal for candidates who are dedicated to delivering outstanding service in an upscale hospitality setting.
Job Requirements
- High school diploma preferred
- minimum two years administration experience in an upscale service operation
- must be able to speak, read, write and understand English
- ability to compute accurate mathematical calculations
- ability to provide legible communication and directions
- ability to perform duties with attention to detail, speed, and accuracy
- ability to prioritize and organize
- ability to think clearly and remain calm using good judgment
- ability to follow directions thoroughly
- understanding of guest’s service needs
- ability to work cohesively with co-workers
- ability to work with minimal supervision
- ability to maintain confidentiality
- basic typing and computer skills
- ability to work in a fast-paced environment
- flexibility to work weekends and holidays as required
- ability to move, lift, carry, push, pull and place objects up to 30 pounds
- ability to stand, sit, or walk for extended periods
- ability to perform bending, twisting, pulling, and stooping
- ability to use office equipment with finger dexterity
- ability to communicate verbally and visually
- ability to work indoors and adapt to moderate temperatures
- excellent attendance and punctuality
Job Qualifications
- High school diploma preferred
- minimum two years administration experience in an upscale service operation required
- ability to speak, read, write and understand the English language
- Spanish fluency desired
- strong mathematical calculation skills
- strong communication and direction skills
- ability to perform job functions with attention to detail, speed and accuracy
- organization and prioritization skills
- ability to think clearly, remain calm and use good judgment
- ability to follow directions thoroughly
- understanding of guest service needs
- teamwork skills
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information
- computer literacy including moderate to advanced computer skills
- ability to work in a dynamic and changing environment
- multitasking ability
- flexibility to work long hours, including day and night shifts
Job Duties
- Report to work on time in proper uniform
- prepare, organize and supervise all planned banquet functions in a timely manner
- ensure service staff is in proper uniform in compliance with The Biltmore Employee Handbook
- monitor efficiency, cleanliness and follow up with service standards
- ensure all ballrooms and meeting rooms are set up according to BEO and Biltmore Standards
- coordinate timing of the meal service with stewarding and kitchen staff
- communicate with catering manager to finalize all details with the event
- review the BEO with the service staff prior to the start of the event
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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