Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a well-established hospitality and entertainment company known for its indoor water parks and family-friendly resorts located across North America. Dedicated to providing memorable experiences, Great Wolf combines hospitality, entertainment, and convenience to create an immersive and enjoyable environment for guests of all ages. The company prides itself on maintaining a supportive and inclusive workplace culture that values diversity and inclusion, career growth, and employee well-being. With a strong commitment to training and talent development, Great Wolf offers employees a chance to thrive in a dynamic and rewarding environment.
The Banquet Captain at Great Wolf plays a crucial role in ensuring exceptional service and guest satisfaction during event functions and meetings. This role involves leading and overseeing a team responsible for banquet set-up and service, facilitating smooth operational flow during events, and maintaining high standards of service. The Banquet Captain is tasked with supervising banquet servers, handling food and beverage orders in the absence of sufficient servers, and coordinating various logistical aspects related to event setup and execution. This position requires a mix of leadership, hands-on service, strong communication skills, and the ability to anticipate and meet guest needs efficiently.
This full-time or part-time position offers a competitive pay rate starting at $22.00 per hour and flexible scheduling to accommodate varying business demands. Great Wolf supports employees with comprehensive benefits including medical, dental, and vision insurance, a health savings account, life insurance, a 401K plan with employer match, paid vacation time, and parental leave. In addition, employees have access to ongoing professional development through Great Wolf University, as well as wellness programs and employee assistance resources.
This role is an excellent opportunity for individuals seeking to build or advance their careers in the hospitality and event management sector. The Banquet Captain position requires a proactive approach to managing teams, a thorough understanding of banquet operations, and the ability to maintain quality service during high-pressure situations. Candidates with prior banquet or leadership experience will find this job particularly rewarding as it offers a chance to demonstrate strong organizational and interpersonal skills while working in a supportive and growth-oriented environment. Great Wolf values enthusiastic, positive energy, and a professional image that inspires confidence among team members and guests alike.
The Banquet Captain at Great Wolf plays a crucial role in ensuring exceptional service and guest satisfaction during event functions and meetings. This role involves leading and overseeing a team responsible for banquet set-up and service, facilitating smooth operational flow during events, and maintaining high standards of service. The Banquet Captain is tasked with supervising banquet servers, handling food and beverage orders in the absence of sufficient servers, and coordinating various logistical aspects related to event setup and execution. This position requires a mix of leadership, hands-on service, strong communication skills, and the ability to anticipate and meet guest needs efficiently.
This full-time or part-time position offers a competitive pay rate starting at $22.00 per hour and flexible scheduling to accommodate varying business demands. Great Wolf supports employees with comprehensive benefits including medical, dental, and vision insurance, a health savings account, life insurance, a 401K plan with employer match, paid vacation time, and parental leave. In addition, employees have access to ongoing professional development through Great Wolf University, as well as wellness programs and employee assistance resources.
This role is an excellent opportunity for individuals seeking to build or advance their careers in the hospitality and event management sector. The Banquet Captain position requires a proactive approach to managing teams, a thorough understanding of banquet operations, and the ability to maintain quality service during high-pressure situations. Candidates with prior banquet or leadership experience will find this job particularly rewarding as it offers a chance to demonstrate strong organizational and interpersonal skills while working in a supportive and growth-oriented environment. Great Wolf values enthusiastic, positive energy, and a professional image that inspires confidence among team members and guests alike.
Job Requirements
- Previous experience as a server
- Must be flexible regarding scheduling based on business demands
- Successful completion of criminal background check and drug screen
Job Qualifications
- Previous experience as a server
- Previous banquet experience
- Prior Banquet Captain experience
- Strong leadership skills and proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Job Duties
- Lead, supervise and participate in set-up to include moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs
- Assist Banquet Manager in administrative and personnel related matters, including scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development
- Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
- Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
- Possess a deep understanding of each event and function as the point of contact for that detail
- Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
- Assign service stations to banquet servers, anticipating good, balanced working teams
- Ensure all assigned side-work and pre-work needed for future events is completed before leaving
- Supervise and inspect the clean up after all functions including floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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