Banker / Member Service Representative II

Lighthouse Credit Union is a member-focused financial cooperative based in Westbrook, Maine. As a not-for-profit financial institution, Lighthouse Credit Union is dedicated to providing personalized services, financial education, and comprehensive banking solutions to its members. The organization operates with a commitment to fostering leadership at every level, empowering employees to take ownership of their roles and contribute positively to the community it serves. Known for its collaborative culture and emphasis on continuous growth, Lighthouse Credit Union strives to create a resilient and forward-thinking workplace that embraces innovation and change. The team-supportive environment ensures employees are equipped with the tools and training necessary to succeed and grow professionally while delivering exceptional member experiences. Lighthouse Credit Union's employment terms for this role include full-time onsite work, with a 40-hour workweek and an hourly pay structure complemented by incentive opportunities, reflecting the union's commitment to rewarding employee dedication and performance.

The role of Member Service Representative II at Lighthouse Credit Union is designed to be a vital touchpoint between the credit union and its members. Reporting under close to moderate supervision, this position goes beyond routine banking transactions to proactively support member relationships by identifying their needs and offering tailored products and services that enrich their financial lives. The representative will handle member accounts, assist with opening and maintaining personal and business accounts, and help members by providing solutions, problem resolution, and needs-based selling. This role requires someone who is adaptable and comfortable switching between teller functions and member service responsibilities, ensuring the highest levels of accuracy, privacy, and security in all transactions. The Member Service Representative II is expected to uphold Lighthouse Credit Union's leadership competencies by demonstrating interpersonal skills, embracing change, taking personal ownership, and applying critical and creative thinking in their day-to-day activities. Fully onsite in Westbrook, ME, this position offers a meaningful opportunity to join a culture that values teamwork, innovation, and the growth and development of its employees through ongoing training and career advancement programs. Comprehensive benefits, including medical, dental, vision plans, 401(k) with employer match, and generous paid time off, round out the employment package for this vital role in the credit union's ongoing success and member satisfaction.