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BAKERY/LEAD CLERK

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Kroger is the nation's largest grocer, operating nearly 2,800 stores across 35 states under 28 different banners. Originating from a small grocery store in Cincinnati more than a century ago, Kroger has grown into an industry leader, committed to delivering exceptional food experiences to its customers and fostering a supportive workplace culture. As America’s grocer, Kroger values diversity, inclusion, honesty, integrity, respect, and safety at its core, blending innovative practices with a strong community focus. This environment offers employees a chance to thrive and grow professionally while making meaningful contributions to both the company and the communities it serves.

The role of Department Manager Backup is essential within Kroger’s retail operations. The primary responsibility is to support and oversee the department in the store manager’s absence, ensuring smooth and effective operations aligned with Standard Operating Procedures (SOPs). This role requires mastery over various functions, including merchandising, customer service, maintaining order guides, scheduling, and contributing to the store’s profitability. The Department Manager Backup plays a critical role in developing people by fostering team collaboration and enhancing associates’ capabilities. Demonstrating Kroger’s core values through every interaction is fundamental to success in this role.

This position emphasizes leadership in operational tasks such as stock management, pricing accuracy, product displays, and safety compliance, ensuring all activities comply with company policies and health regulations. The Department Manager Backup also takes an active role in direct customer engagement to maintain excellent service standards. Physical demands and flexibility in work shifts are part of the role, requiring the ability to perform essential functions with or without reasonable accommodation.

Kroger provides a supportive and rewarding work environment, offering flexible scheduling options suited for full-time or part-time employees. The remuneration package is competitive, reflecting the importance of the role in contributing to the company’s overall success. Employees benefit from a wide range of healthcare options, including medical, dental, and vision plans, along with prescription coverage tailored to ensure their well-being.

In addition to healthcare benefits, Kroger offers valuable employee assistance programs, such as free counseling services and confidential financial coaching, promoting emotional and financial health. Associates receive discounts on purchases across various categories, including food, travel, and technology, enhancing their overall value proposition. The company also supports lifelong learning and career advancement through up to $21,000 in tuition reimbursement and access to robust training programs designed to open diverse career pathways.

By joining Kroger as a Department Manager Backup, you become part of a purpose-driven organization where you can build your career, contribute to your community, and grow in a supportive environment. Kroger’s commitment to associate well-being and professional development ensures that your work experience is both fulfilling and impactful. If you are looking for a role that blends leadership, customer interaction, operational management, and personal growth, this opportunity offers a compelling career path within one of America’s most respected retail companies.

Job Requirements

  • High school diploma or general education degree
  • 1+ years retail experience or an equivalent combination of education and experience
  • Effective interpersonal and customer service skills
  • Friendly, approachable and outgoing demeanor/team player
  • Sound judgement/decision making skills
  • Strong math skills (e.g., calculate discounts, proportions, percentages)
  • Basic algebra and geometry skills (e.g., calculate circumferences, volume)
  • Ability to read/interpret documents (e.g., training manuals)
  • Good oral and written communication skills
  • Ability to speak effectively to groups of customers/employees
  • Encourage teamwork through cooperative interactions with co-workers

Job Qualifications

  • High school diploma or general education degree
  • 1+ years retail experience or equivalent combination of education and experience
  • Effective interpersonal and customer service skills
  • Friendly, approachable and outgoing demeanor/team player
  • Sound judgement/decision making skills
  • Strong math skills (e.g., calculate discounts, proportions, percentages)
  • Basic algebra and geometry skills (e.g., calculate circumferences, volume)
  • Ability to read/interpret documents (e.g., training manuals)
  • Good oral and written communication skills

Job Duties

  • Welcome, serve and assist customers to provide excellent customer service
  • Ensure proper staffing to address service levels and efficient utilization of labor
  • Operate equipment (e.g., knives, box cutter and pricing gun) according to company guidelines
  • Effectively communicate with customers and respond to questions and requests in a timely manner
  • Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs)
  • Assure storage and code dating SOPs are adhered to for all products
  • Ensure all price changes and in-store transfers occur in a timely fashion in the department manager's absence

Job Criteria

Experience

Mid Level (3-7 years)


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