Job Overview

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Compensation

Hourly
Range $19.40 - $26.35
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
safe work environment

Job Description

This position is available at a reputable retail establishment specializing in high-quality bakery products and customer service excellence. The company is dedicated to creating outstanding customer experiences by offering superior products crafted with care and professionalism. It is a company that values respect, honesty, integrity, diversity, inclusion, and above all, the safety of its customers and employees. The establishment operates in a fast-paced retail environment where catering to the needs of a diverse clientele while maintaining high standards of cleanliness and product quality is paramount. This role is full-time/part-time depending on store needs, and compensation details are competitive within the retail bakery sector, designed to attract skilled individuals motivated to contribute to the company's ongoing success and growth.

The role of a Bakery Associate is essential in upholding the department's sales and profit goals while ensuring a safe, welcoming, and clean shopping environment that encourages repeat business. The associate assists the department manager by monitoring quality assurance standards and actively embracing the Customer 1st strategy to deliver exceptional customer service. This position involves direct interaction with customers, responding to their inquiries with detailed product knowledge, and making appropriate recommendations suited to their needs. Proficiency in bakery equipment usage like ovens, slicers, refrigerators, and freezers is necessary, alongside adherence to food safety regulations and meticulous attention to product freshness through regular quality checks. The associate will be responsible for preparing bakery items as per customer requests, handling the weighing, packaging, and labeling of products, and offering samples to enhance customer discovery and satisfaction.

In addition to operational responsibilities, the Bakery Associate promotes trust and respect among coworkers, fostering teamwork and a positive working atmosphere. Communication skills are vital, as is the ability to manage stressful situations effectively and comply with safety protocols that prevent accidents and ensure equipment maintenance. Associates must hold or acquire a current food handler's permit and demonstrate the ability to work cohesively within the store's overall layout and procedures. This role not only demands technical bakery skills but also the capability to connect with customers and contribute to the store's overall mission of exceptional service and quality. The successful candidate will be a proactive team player ready to uphold and advance the company's core values while delivering an impeccable retail bakery experience.

Job Requirements

  • high school diploma or equivalent
  • ability to handle stressful situations
  • effective communication skills
  • knowledge of basic math
  • current food handlers permit once employed

Job Qualifications

  • bakery experience
  • retail experience
  • second language (speaking, reading and/or writing)
  • ability to handle stressful situations
  • effective communication skills
  • knowledge of basic math
  • current food handlers permit once employed

Job Duties

  • promote trust and respect among associates
  • create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • prepare bakery items per customer requests using proper bakery equipment
  • offer product samples to help customers discover new items or products they inquire about
  • inform customers of bakery specials
  • provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • recommend bakery items to customers to ensure they get the products they want and need
  • use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • prepare foods according to the food temperature logs and follow cooking instructions
  • measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
  • adequately prepare, package, label and inventory ingredients in merchandise
  • check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc
  • label, stock and inventory department merchandise
  • report product ordering/shipping discrepancies to the department manager
  • display a positive attitude
  • understand the store's layout and be able to locate products when requested by customer
  • stay current with present, future, seasonal and special ads
  • maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
  • adhere to all food safety regulations and guidelines
  • ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • notify management of customer or employee accidents
  • report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
  • must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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