BAKERY/CERTIFIED CAKE DECORATOR

This company is a well-established retailer with a prominent bakery department known for delivering exceptional customer service and high-quality baked goods. The organization prides itself on upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety, ensuring a welcoming environment for both customers and employees. As part of the company, employees are encouraged to contribute to the overall customer experience by creating a safe, clean, and inviting atmosphere that motivates customers to return regularly.

The role being offered is a Bakery Decorator and Customer Service Associate position within the bakery department. This role is geared towards individuals passionate about creating visually appealing and delicious bakery items while providing superb customer support. The bakery decorator will assist the department manager in meeting sales and profit goals through attentive service and maintaining the quality assurance standards set by the company. They will be responsible for decorating cakes, pastries, cupcakes, and cookies, including wedding cakes, while ensuring product freshness and proper inventory management.

This position offers an excellent opportunity for bakery professionals who enjoy engaging with customers and thrive in a fast-paced, retail environment. The role requires the ability to handle stressful situations gracefully, communicate effectively, and have a basic understanding of math to assist with inventory and sales-related tasks. Employees are also expected to obtain cake decorator certification after being hired, enhancing their skills and staying compliant with company standards. Fluency in a second language is considered a desirable qualification, enabling better communication with a diverse customer base.

Working in this bakery department involves a range of responsibilities including offering product samples to customers, making recommendations tailored to their needs, and answering inquiries about various products sold within the store. The bakery decorator will also be required to check product quality, manage stock levels, report discrepancies, and adhere to all relevant health, safety, and food regulations. Maintaining an awareness of the store layout and specials is crucial for delivering effective customer service and supporting store operations.

Safety is a major priority in this role, with expectations that the bakery decorator actively participates in safety programs, reports unsafe conditions, and practices preventive maintenance by inspecting equipment regularly. The company fosters a culture of compliance with loss prevention measures and thorough supervision of labor control, expense management, and merchandising standards.

Overall, this role demands a versatile team member who can contribute to both the operational and customer service aspects of the bakery department, ensuring the highest standards of quality and service are consistently met. Joining this company means becoming part of a respected retailer dedicated to excellence and community engagement, with ample room for personal development and certification in bakery skills.