BAKERY/CAKE DECORATOR

This job opportunity is with a reputable retail establishment that specializes in bakery goods and customer service. The company prides itself on providing an outstanding customer experience through exceptional service and upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety. The retail environment is clean, safe, and welcoming, designed to encourage customers to return regularly. This company emphasizes quality assurance and maintaining high standards to ensure customer satisfaction and loyalty. Employees are expected to contribute to the store's success by assisting department managers in reaching sales and profit goals and by adhering to all quality assurance standards established for the bakery department.

The role focuses on creating an inviting atmosphere where customers feel welcome, important, and appreciated. This is achieved by answering questions about products sold within the bakery and throughout the store, providing recommendations, and offering product samples to enhance the shopping experience. Employees in this role are responsible for gaining and maintaining thorough knowledge of bakery products, preparing bakery items such as wedding cakes per customer requests, and decorating various bakery items including cakes, pastries, cupcakes, and cookies. They are also expected to manage inventory, check product quality for freshness, and ensure all bakery items meet the company's high standards.

This position requires continuous attention to detail for labeling, stocking, signing, and inventory management within the department. The employee will monitor product ordering and shipping discrepancies and communicate issues to the department manager. They must also maintain awareness of stock conditions, address any discrepancies promptly, and comply with all local, state, and federal health and civil code regulations related to food safety and merchandising.

In addition to these operational tasks, the employee plays a vital role in reinforcing the store's safety programs by identifying and reporting unsafe conditions and ensuring preventive maintenance of bakery equipment. Staff must promptly notify management of any repairs needed and report all safety risks, illegal activities, including robbery, theft, fraud, or any customer or employee accidents.

Candidates for this role should be capable of performing all essential functions with or without reasonable accommodation. The job demands strong communication skills, the ability to handle stressful situations, and basic math knowledge. While any retail or bakery/cake decorating experience is essential, knowledge of a second language is a desirable asset, aiding in effective communication with a diverse customer base. The company offers an enriching working environment where employees can thrive professionally while delivering exceptional customer experiences and contributing to the bakery department's success through dedication and teamwork.