Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
flexible scheduling

Job Description

Our company is a well-established retail business known for delivering high-quality bakery products and exceptional customer service. We are dedicated to fostering an environment where customers feel valued, welcomed, and appreciated. This commitment to excellence is reflected in our diverse product offerings, including fresh bakery items, custom-decorated cakes, pastries, and other specialty treats that cater to the tastes and preferences of a wide-ranging clientele. We pride ourselves on maintaining a clean, safe, and inviting atmosphere that encourages repeat visits and customer loyalty.\n\nWe are currently seeking a motivated and customer-focused Bakery Associate to join our team. In this role, you will be instrumental in creating an outstanding customer experience by providing exceptional service and assisting the department manager in achieving sales and profit goals. This position requires a blend of retail and bakery knowledge, strong communication skills, and the ability to maintain quality assurance standards at all times. You will be responsible for preparing bakery items, including wedding cakes, using proper bakery equipment, and ensuring product quality through diligent monitoring of freshness and shelf life. Your role will involve decorating a variety of bakery items such as cakes, pastries, cupcakes, and cookies to meet customer requests and company standards.\n\nAs a Bakery Associate, you will also play a vital role in stocking, labeling, signing, and inventory management of department merchandise while adhering to all local, state, and federal health and civil code regulations. You will support the store's operations by understanding the layout, assisting customers in locating products, and staying up-to-date with current promotions and advertisements. Emphasizing the company's core values of respect, honesty, integrity, diversity, inclusion, and safety, you will help maintain a safe work environment through compliance with safety programs and proactive identification of any unsafe conditions. This role is suited for individuals who thrive in fast-paced environments, possess basic math skills, and demonstrate the ability to handle stressful situations effectively. Bilingual skills are a desirable asset that can help enhance communication and service to our diverse customer base. If you are passionate about providing excellent customer service and bakery expertise, we invite you to join our dynamic team and contribute to the continued success and growth of our company.

Job Requirements

  • Any retail experience
  • Any bakery/cake decorating experience
  • Ability to handle stressful situations
  • Knowledge of basic math
  • Effective communication skills

Job Qualifications

  • Second language speaking, reading and/or writing
  • Knowledge of bakery product preparation and decorating techniques
  • Strong customer service skills
  • Ability to maintain cleanliness and safety standards
  • Basic math proficiency
  • Effective verbal and written communication skills
  • Ability to work collaboratively in a team environment

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Offer product samples to help customers discover new items or products they inquire about
  • Prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
  • Recommend bakery items to customers to ensure they get the products they want and need
  • Check product quality to ensure freshness
  • review sell by dates and take appropriate action
  • Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
  • Decorate cakes, pastries, cupcakes, cookies and other bakery items
  • Label, stock, sign, and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Understand the store's layout and be able to locate products when requested by customer
  • Stay current with present, future, seasonal and special ads
  • Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
  • Adhere to all local, state and federal health and civil code regulations
  • Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
  • notify management of customer or employee accidents
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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