BAKERY/CAKE DECORATOR

This position is within a retail grocery store bakery department that values exceptional customer service and strives to create an outstanding customer experience through high-quality product offerings and professional interactions. The company emphasizes creating a safe and clean environment that encourages customers to return and promotes a welcoming atmosphere. This retail establishment is deeply committed to core values such as respect, honesty, integrity, diversity, inclusion, and safety, which are reflected in its daily operations and employee conduct.

The role primarily involves assisting the department manager in achieving sales and profit goals set for the bakery department while maintaining strict adherence to all quality assurance standards. This includes gaining and maintaining in-depth knowledge of bakery products and other items sold within the store to provide accurate, helpful responses to customer inquiries and to make product suggestions tailored to their needs. Preparing bakery items, including wedding cakes and other special orders, requires proper use of bakery equipment and attention to detail in decoration and presentation.

The individual in this position is responsible for offering product samples to help customers discover new items and for ensuring that bakery products are fresh by routinely checking product quality, sell-by dates, and handling storage equipment such as refrigerators, freezers, and ovens in accordance with company protocols. Responsibilities also include labeling, stocking, signing, and inventory tracking to ensure the department is well-maintained and merchandised correctly. The role demands vigilance in monitoring inventory discrepancies, reporting ordering or shipping issues to management, and ensuring compliance with all local, state, and federal health regulations along with company safety and food safety standards.

Additionally, the role supports loss prevention efforts and maintenance protocols by identifying unsafe conditions, reporting safety risks, and practicing preventive maintenance by inspecting equipment and notifying management of any repairs needed. Awareness of the store layout and current promotional materials is essential to assist customers promptly and accurately. The position requires the ability to handle stressful situations professionally while communicating effectively with customers and team members.

The candidate must be capable of performing essential job functions with or without reasonable accommodations. This retail bakery role is ideal for individuals passionate about customer service, committed to upholding high standards of quality and safety, and interested in contributing to a positive and inclusive workplace environment. While any retail or bakery/cake decorating experience is beneficial, the company values effective communication skills and basic math knowledge. Bilingual skills are a plus, enabling better service to a diverse customer base. Overall, this opportunity offers a dynamic and supportive work environment where employee contributions directly impact customer satisfaction and business success.