BAKERY/CAKE DECORATOR

Our company is a well-established retail bakery operator known for delivering exceptional customer service and high-quality bakery products. We specialize in offering a diverse range of bakery items, including wedding cakes, pastries, cupcakes, cookies, and many other delicacies prepared and decorated with meticulous attention to detail. As a company deeply committed to upholding values such as respect, honesty, integrity, diversity, inclusion, and safety, we strive to create an environment where customers feel welcome and appreciated, encouraging them to return frequently.

This position focuses on creating an outstanding customer experience through exceptional service while ensuring a safe and clean environment. With a keen emphasis on quality assurance, safety protocols, and customer engagement, the role requires the ability to assist the department manager in achieving sales and profit goals. Additionally, the ability to handle stressful situations effectively and communicate clearly is vital to success in this role.

The ideal candidate will be responsible for gaining and maintaining broad knowledge of the bakery products to respond accurately to customer inquiries and make well-informed product recommendations. The role involves preparing bakery items based on customer requests, including the use of bakery equipment such as ovens, refrigerators, and freezers. Decorating cakes and other baked goods is a key part of the job, requiring artistic skill and careful attention to detail.

Maintaining product freshness and quality by regularly checking sell-by dates and handling inventory discrepancies is critical. This role also plays an important part in labeling, stocking, signing, and managing inventory within the department. Compliance with all local, state, and federal health and safety regulations is non-negotiable, along with adherence to company policies on merchandising, labor control, safety, and loss prevention.

The candidate will also engage with customers by offering product samples and answering any questions regarding products sold throughout the store. A thorough understanding of the store layout is necessary to assist customers promptly and accurately locate desired items. The position involves maintaining awareness of inventory and shelving conditions and reporting any discrepancies or maintenance issues.

Safety and preventive maintenance form core responsibilities, including identifying and addressing unsafe conditions, reporting any illegal activities such as theft or fraud, and notifying management of customer or employee accidents. The role requires a proactive approach to maintaining safety standards and ensuring a customer-friendly atmosphere.

This is a dynamic and rewarding role suitable for individuals passionate about bakery products, customer service, and teamwork. The position demands a combination of creativity, attention to detail, communication skills, and the ability to work effectively in a fast-paced retail environment.

Joining our team provides an opportunity to contribute to a respected bakery brand recognized for quality and service, where your efforts directly impact customer satisfaction and business success.