BAKERY/CAKE DECORATOR

Monona, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Healthcare coverage

Dental Insurance

vision coverage

Paid Time Off

Employee assistance program

Tuition Reimbursement

associate discounts

Job Description

Based in Wyoming, Metro Market has been a proud part of The Kroger Company family since its merger in 2015. With 16 stores statewide, Metro Market stands out as a regional grocery store chain dedicated to serving the local community with quality products and exceptional customer service. As a Kroger family company, Metro Market embraces a diverse team of individuals passionate about food, people, and their shared mission: To Feed the Human Spirit. Delivering innovation and memorable experiences, Metro Market combines community focus with an expansive range of products and services centered around food, making every shopping visit special. The company values people deeply, striving to provide the right environment for employees to grow both professionally and personally. Whether someone is seeking a part-time role or stepping into a new career path, Metro Market offers fresh opportunities supported by a culture committed to respect, honesty, integrity, diversity, inclusion, and safety.

The Bakery Department Associate role at Metro Market is a vital position focused on creating outstanding customer experiences through exceptional service and product knowledge. This role requires a commitment to maintain a safe and clean environment that encourages customers to return. The associate assists the department manager with sales and profit goals while upholding all quality assurance standards specific to the bakery department. Responsibilities include assisting customers by answering product questions, offering tasty samples, and preparing bakery items such as wedding cakes. Associates ensure products are fresh and visually appealing by monitoring quality, stocking, labeling, and decorating pastries, cakes, cupcakes, and cookies with precision and care.

This role not only involves hands-on bakery work but also requires excellent communication skills to interact with customers effectively. Associates use their product knowledge to make recommendations, supporting customer discoveries and preferences. Maintaining an organized and safe work area is critical, including adherence to all local, state, and federal health and safety regulations. The Bakery Department Associate must be proactive in reporting any discrepancies in inventory or ordering processes and play a key part in reinforcing safety programs.

Metro Market values continuous learning and employee well-being, offering comprehensive benefits such as medical, dental, vision, and prescription coverage, flexible scheduling, paid time off, counseling services, and significant tuition reimbursement through its Continuing Education program. Growth opportunities abound through training programs and a range of career pathways available within the organization. This role suits individuals who thrive in fast-paced, customer-focused environments, who are detail-oriented, and who delight in helping customers find and enjoy delicious bakery products. If you are caring, purpose-driven, and enjoy learning, this position offers a chance to be part of a supportive team where your potential is unlimited and your work directly impacts the community you serve.

Job Requirements

High school diploma or equivalent preferred
Any retail experience
Any bakery/cake decorating experience
Ability to handle stressful situations
Knowledge of basic math
Effective communication skills
Must be able to perform essential job functions with or without reasonable accommodation

Job Qualifications

Any retail experience
Any bakery/cake decorating experience
Ability to handle stressful situations
Knowledge of basic math
Effective communication skills
Second language: speaking, reading and/or writing is desired

Job Duties

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples to help customers discover new items or products they inquire about
Prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
Recommend bakery items to customers to ensure they get the products they want and need
Check product quality to ensure freshness
review sell by dates and take appropriate action
Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
Decorate cakes, pastries, cupcakes, cookies and other bakery items
Label, stock, sign, and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Understand the store's layout and be able to locate products when requested by customer
Stay current with present, future, seasonal and special ads
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Adhere to all local, state and federal health and civil code regulations
Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
notify management of customer or employee accidents
Must be able to perform the essential job functions of this position with or without reasonable accommodation