BAKERY/ASST DEPT LEADER

Albuquerque, NM, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Our establishment is a dynamic and customer-focused retail store with a dedicated bakery department aimed at delivering exceptional food products and outstanding customer service. As a reputable player in the retail food industry, we prioritize maintaining a safe, clean, and welcoming environment that encourages repeat business and customer satisfaction. We believe in upholding our core values of respect, honesty, integrity, diversity, inclusion, and safety that guide every interaction and operation within our store. Our team is passionate about quality assurance and strives to meet and exceed sales and profit goals to support the company's continued growth and success.

The role of Bakery Department Supervisor is integral to achieving these goals by overseeing all functions, duties, and activities related to the bakery department. This position calls for a dedicated leader who can create an outstanding customer experience through exceptional service and operational excellence. The supervisor will manage daily department operations, establish performance goals, and ensure compliance with all quality and safety standards. Training and developing associates is a key part of the role, as is fostering a positive and inclusive team atmosphere.

In this capacity, you will be responsible for monitoring product quality and freshness, driving sales through effective promotions, and managing inventory controls with precision. You will be the main point of contact for customers within the department, providing knowledgeable support and addressing queries to enhance customer satisfaction. Communication will also be a critical aspect, as you will coordinate with both your team and store management on promotional activities, financial targets, and safety compliance.

Furthermore, the Bakery Department Supervisor is entrusted with upholding all legal, regulatory, and company policies to ensure a safe and ethical environment. This includes adhering to local, state, and federal laws pertaining to food safety and retail operations. Handling conflict with professionalism and integrity, as well as supporting customers and associates with special needs, are important dimensions of this role.

This position is ideal for individuals who enjoy working in a fast-paced retail food environment and are motivated by leading a team to deliver outstanding service. Attention to detail, strong organizational skills, and the ability to adapt and perform under pressure are essential traits. If you are committed to delivering excellence in bakery product quality and customer service while fostering a respectful and inclusive workplace culture, this is a rewarding opportunity to advance your career in retail management.

Job Requirements

Excellent oral and written communication skills
knowledge of basic math (counting, addition, subtraction)
ability to handle stressful situations
current food handlers permit once employed

Job Qualifications

High school diploma or GED
any management experience
any bakery or retail experience
second language (speaking, reading and/or writing)

Job Duties

Promote trust and respect among associates with a positive attitude
communicate company, department and job specific information to associates
establish department performance goals and empower associates to meet or exceed targets through teamwork
develop adequate scheduling to manage customer volume
train and develop associates on their job performance and participate in the performance appraisal process
create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
respond to questions, make suggestions, and locate products
inform customers of produce specials and offer product samples to help customers discover new items
review and inspect products for quality and freshness and take appropriate action
develop and implement a department business plan to achieve desired results
create and execute sales promotions in partnership with store management
inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department
prepare and submit seasonal critiques for the sales and merchandising supervisor
implement the period promotional plan for the department
assist management in preparing the store and department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports
schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
plan and organize the inventory process, maintain an awareness of inventory and stocking conditions, note any discrepancies, train department associates on inventory, stocking and Computer Assisted Ordering (CAO)
ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents
report all safety risks, or issues, and illegal activity, including robbery, theft or fraud
adhere to all local, state and federal laws, and company guidelines
ability to work cooperatively in high paced and sometimes stressful environment
ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
ability to act with honesty and integrity regarding customer and business information
ability to follow directions and seek assistance when necessary to resolve customer and business issues
provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
must be able to perform the essential job functions of this position with or without reasonable accommodation