Bakery Retail Associate

SusieCakes is a charming bakery that specializes in old-fashioned, sentimental dessert favorites reminiscent of cherished childhood memories. Known for baking everything from scratch daily, SusieCakes prides itself on using the freshest and finest ingredients to create an array of treats including cakes, cupcakes, cookies, pies, and bars. Their signature Celebration Cake has become a birthday staple for tens of thousands of families, blending nostalgia with the warmth and community feel of a neighborhood bakery. This unique fusion of tradition and modern hospitality creates a lively and welcoming atmosphere in every SusieCakes location.

The core mission at SusieCakes is to connect people through celebration, a purpose that underscores their commitment to exceptional guest experiences. The bakeries are bustling with friendly team members who possess the hospitality gene and understand the importance of their roles. These team members are empowered to make each day better by building genuine connections with guests and fellow employees, setting SusieCakes apart from other bakeries. The company emphasizes an environment where warmth, approachability, and high-quality service reign, making every guest feel like a VIP.

The role within SusieCakes centers on delivering premium guest service while supporting the bakery's operations. Team members greet, welcome, and connect with guests, ensuring their needs are anticipated and met with personalized recommendations. Handling guest transactions efficiently and professionally is a key part of the job, along with maintaining service quality standards as outlined by management. Flexibility and adaptability are essential, as employees perform duties across various positions both front-of-house and back-of-house, assisting culinary teams, maintaining hygiene standards, and ensuring compliance with food safety codes.

SusieCakes also values the well-being and growth of its team by offering numerous benefits such as a flexible work schedule, free annual non-slip shoes, paid time off during the employee's birthday month along with a complimentary cake, and company holidays off. The benefits package further includes medical, dental, and vision insurance, vacation time, 401k plans, FSAs, pet rescue reimbursement, pet insurance, and generous discounts on their delicious offerings. They support work-life balance through flexible return-to-work schedules for maternity leave and accommodate transportation needs for delivering products as required.

For those passionate about customer service and eager to work in a dynamic, community-oriented bakery setting, SusieCakes provides a rewarding opportunity. The company values attention to detail, communication skills, and a positive, service-minded attitude. Employees play a vital role in maintaining the bakery's reputation, contributing to a memorable and joyful customer experience with every interaction. SusieCakes nurtures a culture where everyone on the team can feel connected, valued, and inspired to create sweet moments for guests and their communities.