Bakery Lead

Santa Rosa, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.50 - $27.50

Work Schedule

Weekend Shifts

Benefits

Employee Stock Ownership Plan (ESOP)

Competitive wages and benefits

Medical

Dental

Vision

401(k) retirement

Employee Discounts

Paid Time Off

Flex spending account for medical and dependent care

Regular Wage Increases

Commuter Benefits

safety incentive program

Career development and growth opportunities

Job Description

This position is with a prominent bakery department operating within a larger retail establishment known for its commitment to quality and customer satisfaction. This employer offers a full-time, regular position with hourly pay ranging from $22.50 to $27.50. The bakery department is a vital component of the establishment, focusing on providing fresh and delicious baked goods to its customers while maintaining efficient operation and high standards of service. The company is dedicated to fostering a positive work environment where employees are encouraged to develop their skills and grow their careers. The role of Bakery Lead is essential as it helps oversee the day-to-day activities of the bakery, ensuring smooth workflow, excellent customer service, and the proper handling of bakery products.

The Bakery Lead position involves supervising and supporting the Bakery Team, especially in the absence of Assistant Managers or Managers. This role requires someone who is passionate about baking and customer service, knowledgeable about bakery product offerings, financial aspects, and safety procedures, and able to manage team dynamics effectively. Candidates must have complete open availability, including weekends, to meet the department's operational needs. The Bakery Lead is expected to maintain a clean and sanitary work environment while handling various bakery tasks, such as packaging, merchandising, and managing vendor deliveries. The person in this role will also interact with customers by answering questions and addressing their needs promptly and courteously.

This role demands a combination of hands-on baking experience, leadership skills, and a detail-oriented mindset to ensure all bakery products meet quality standards and are displayed attractively. Experience with operational software and basic financial understanding of the department's needs play a crucial role in the successful management of bakery resources and inventory. The Bakery Lead will continuously support team growth and efficient departmental flow, making quick decisions and prioritizing tasks in a fast-paced atmosphere. The position requires the ability to follow established company policies, including health and safety regulations, and to adapt to a flexible work schedule involving nights, weekends, and holidays as necessary. Ultimately, the Bakery Lead plays a pivotal role in promoting the company’s reputation for quality baked goods and outstanding customer service.

Job Requirements

Food Handlers Certificate (ServSafe or ANSI compliant organization)
high school diploma or general education degree (GED)

Job Qualifications

18+ years old at Cotati, Montecito, and Stony Point locations
21+ years old at Windsor location
2+ years of hands-on experience in all areas of the Bakery Department
advanced knowledge of baking, cake decorating, barista and juice bar
problem solving and decision-making skills
demonstrates leadership and employee development skills
experience with Microsoft Office and operations-related applications
team-player who can also work independently with minimal supervision
clear and effective communication style, both written and verbal
ability to support the successful flow of the department and act as back up when necessary
ability to effectively prioritize and delegate competing tasks in a fast paced, evolving environment
ability to follow directions and established procedures with attention to detail
ability to work a flexible schedule including nights, weekends, and holidays as needed
basic math skills

Job Duties

Provide excellent customer service
address the needs of customers and answer their questions in a timely and effective manner
acquire and maintain thorough knowledge of bakery menu, products, and services
demonstrate a basic understanding of the financial needs of the Bakery Department
assist in the supervision, delegation of tasks, and development of the Bakery Team in the absence of the Assistant Manager and Manager
responsible for the breakdown and inspection of delivery/vendor orders
ensure deliveries are properly organized and stored in appropriate areas
responsible for packaging, displaying, merchandising, and stocking all bakery goods and floor items
create and sustain collaborative and productive working relations with coworkers and outside vendors
answer phones and pages promptly and courteously
operate and maintain equipment in accordance with company cleanliness and safety standards
follow and ensure compliance with established procedures, including Weight and Measures, health and sanitation, and safe work practices
immediately report safety hazards and violations to supervisors
maintain and ensure maintenance of a clean and sanitary working and shopping environment
work all scheduled shifts and attend required trainings and meetings
perform other duties as assigned by supervisors