
Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible scheduling
Job Description
The hiring company is H-E-B, a well-established American supermarket chain known for providing quality food products and exceptional customer service across its stores. As a major player in the grocery retail industry, H-E-B focuses on fresh foods and comprehensive department offerings, including bakery, deli, and prepared foods. The company is recognized for its commitment to maintaining high standards in food safety, product quality, and customer satisfaction. At H-E-B, employees often take pride in working within a fast-paced, collaborative environment that values growth, learning, and superior service delivery. Positions offered by H-E-B typically emphasize teamwork, adherence to food handling regulations, and excellence in customer interaction. The role available is a Food Service Representative within H-E-B’s fresh food departments, which include the bakery, deli, and prepared foods sections. Employment type is typically full-time or part-time, with compensation expected to align with industry standards for retail food service roles.
As a Food Service Representative, your primary responsibility will be to ensure that your department is well-stocked, clean, and organized while delivering outstanding customer service every day. You will prepare, package, slice, label, and merchandise fresh products daily, maintaining strict food safety and sanitation standards in compliance with company policies. This multifaceted role involves assisting customers directly by taking orders over the phone or in person, answering product-related questions, and suggesting products that meet their needs to maximize sales. You will be a vital part of food production tasks such as baking, decorating, preparing deli items, or handling prepared foods safely and efficiently.
In addition to serving customers, your duties include maintaining and cleaning equipment like deli slicers and display cases, rotating products to ensure freshness, and managing inventory through ordering systems and production records. Whether working in the bakery, deli, or prepared foods area, you will engage in technical tasks that support smooth department operations. This position demands excellent organizational skills, a strong sense of responsibility towards food safety, and the ability to thrive in a dynamic retail environment. You should be comfortable using computer systems and equipment such as scales and label machines, and be capable of handling various physical demands, including lifting weights up to 55 pounds depending on the department. This role offers a unique opportunity to blend customer service expertise with hands-on food preparation and merchandising, contributing to an excellent shopping experience for H-E-B customers.
As a Food Service Representative, your primary responsibility will be to ensure that your department is well-stocked, clean, and organized while delivering outstanding customer service every day. You will prepare, package, slice, label, and merchandise fresh products daily, maintaining strict food safety and sanitation standards in compliance with company policies. This multifaceted role involves assisting customers directly by taking orders over the phone or in person, answering product-related questions, and suggesting products that meet their needs to maximize sales. You will be a vital part of food production tasks such as baking, decorating, preparing deli items, or handling prepared foods safely and efficiently.
In addition to serving customers, your duties include maintaining and cleaning equipment like deli slicers and display cases, rotating products to ensure freshness, and managing inventory through ordering systems and production records. Whether working in the bakery, deli, or prepared foods area, you will engage in technical tasks that support smooth department operations. This position demands excellent organizational skills, a strong sense of responsibility towards food safety, and the ability to thrive in a dynamic retail environment. You should be comfortable using computer systems and equipment such as scales and label machines, and be capable of handling various physical demands, including lifting weights up to 55 pounds depending on the department. This role offers a unique opportunity to blend customer service expertise with hands-on food preparation and merchandising, contributing to an excellent shopping experience for H-E-B customers.
Job Requirements
- 18 years or older
- high school diploma or GED or equivalent
- knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- strong customer service skills
- communication and interpersonal skills
- reading and writing skills
- planning and organizing skills
- ability to work in a fast-paced environment
- completion of company orientation
- food safety and sanitation training upon hire
- ability to lift 50 to 55 pounds depending on department
- willingness to work in fast-paced retail environment
- ability to follow food safety and sanitation procedures
Job Qualifications
- high school diploma or GED or equivalent
- knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- strong customer service skills
- communication and interpersonal skills
- reading and writing skills
- planning and organizing skills
- ability to work in a fast-paced environment
- completion of company orientation
- food safety and sanitation training upon hire
Job Duties
- provides superior customer service
- takes orders from customers by telephone or in person
- answers customer questions regarding products and assists them with selections
- prepares, packages, and merchandises fresh product effectively
- slices, packages, labels, rotates, and culls products for poor quality
- assists in technical areas as needed such as basic set-up and clean-up processes
- uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
- cleans and sanitizes display cases
- operates and maintains equipment properly
- complies with H-E-B food safety and sanitation standards
- complies with department and store operating procedures
- records production and shrink to aid in production planning (bakery)
- takes care of service counter customers (deli)
- uses ordering system applications (deli)
- performs inventory management processes as required (deli)
- ensures catering orders are prepared and ready in time for customer pickup if applicable (deli)
- performs all sanitation and maintenance tasks for deli slicers (deli)
- serves and packages products at customer request (prepared foods)
- educates customers on preparation and reheating instructions (prepared foods)
- prepackages condiments for prepared food items
- cuts, slices, dices, chops food in preparation for chef
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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