Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Tony's Market is a well-established grocery store known for its commitment to quality products and exceptional customer service. As a key player in the retail food industry, Tony's Market serves a diverse community by offering a wide range of fresh produce, bakery items, and grocery essentials. With a reputation built on trust and customer satisfaction, Tony's Market continues to thrive by maintaining high standards in all departments, including the bakery, where fresh and delicious baked goods are a highlight for many customers. The company values its employees and fosters a supportive work environment that encourages personal growth, teamwork, and dedication to service excellence.
The Bakery Customer Service position at Tony's Market is an integral role that combines customer interaction with bakery operations. Reporting directly to the Bakery Manager, this position is crafted for individuals passionate about delivering extraordinary customer experiences while contributing to the efficient operation of the bakery department. The role involves greeting customers promptly, responding to inquiries, fulfilling special orders, and ensuring customer satisfaction through friendly and professional service. Additionally, employees in this role will prepare and serve bakery items like cookies, pies, and brownies following specific recipes and safety guidelines. They are also responsible for managing order accuracy, handling special requests, and maintaining the bakery workspace to ensure it is clean, safe, and well-organized.
This position is suited for candidates with previous bakery experience, strong communication skills, and the ability to multitask in a fast-paced environment. Tony's Market values individuals who can effectively represent the company by upholding its guiding principles and maintaining a professional appearance. Flexibility in working hours, including weekends and holidays, is essential to meet the bakery's operational needs. Employees enjoy the satisfaction of working within a team-oriented atmosphere that highlights the importance of quality and customer happiness in all interactions. Joining Tony's Market as a Bakery Customer Service team member presents an excellent opportunity to be part of a respected local business dedicated to excellence in food retail and community service.
The Bakery Customer Service position at Tony's Market is an integral role that combines customer interaction with bakery operations. Reporting directly to the Bakery Manager, this position is crafted for individuals passionate about delivering extraordinary customer experiences while contributing to the efficient operation of the bakery department. The role involves greeting customers promptly, responding to inquiries, fulfilling special orders, and ensuring customer satisfaction through friendly and professional service. Additionally, employees in this role will prepare and serve bakery items like cookies, pies, and brownies following specific recipes and safety guidelines. They are also responsible for managing order accuracy, handling special requests, and maintaining the bakery workspace to ensure it is clean, safe, and well-organized.
This position is suited for candidates with previous bakery experience, strong communication skills, and the ability to multitask in a fast-paced environment. Tony's Market values individuals who can effectively represent the company by upholding its guiding principles and maintaining a professional appearance. Flexibility in working hours, including weekends and holidays, is essential to meet the bakery's operational needs. Employees enjoy the satisfaction of working within a team-oriented atmosphere that highlights the importance of quality and customer happiness in all interactions. Joining Tony's Market as a Bakery Customer Service team member presents an excellent opportunity to be part of a respected local business dedicated to excellence in food retail and community service.
Job Requirements
- Ability to multitask
- strong interpersonal and verbal communication skills
- 1-2 years previous bakery experience preferred
- timely and consistent attendance
- ability to work a flexible schedule including holidays and weekends
- comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws
- maintain safe, clean and well-organized working and shopping environment
Job Qualifications
- Strong interpersonal and verbal communication skills
- ability to multitask and use organizational skills
- 1-2 years previous bakery experience preferred
Job Duties
- Immediately greet all customers and ensure extraordinary customer service
- provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints
- solicit sale of new or additional services or products by educating customers and offering suggestions
- take customers' orders and write ordered items on tickets
- prepare food such as cookies, pies, brownies, etc. using recipes or following directions
- serve food, beverages, or pastries to customers
- wrap menu items such as cakes, pies, and pastries for customer orders
- label items sold using scales or other pricing methods
- review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability
- fulfill special orders and requests utilizing all tools provided
- replenish foods in demos and display cases
- abide by safety, health and security rules
- complete specials projects and other duties as assigned
- regular and predictable attendance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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