Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
Job Description
Hy-Vee is a well-established chain of supermarkets known for its commitment to customer service and quality products. Founded in 1930, Hy-Vee operates a broad network of stores across the Midwest, offering a wide variety of groceries, prepared foods, and specialty products. The company places a strong emphasis on community involvement, employee engagement, and delivering a positive shopping experience for every customer. The company culture at Hy-Vee is built on respect, teamwork, and a dedication to providing value to customers and their communities. Hy-Vee's mission to offer "a helpful smile in every aisle" reflects their focus on friendly, attentive service provided by knowledgeable and caring employees.
The Bakery Cake Designer role at Hy-Vee is a dynamic position within the bakery department, dedicated to creating beautifully decorated bakery items while delivering outstanding customer service. This non-exempt role involves assisting customers in-person and over the phone, taking personalized orders, and bringing custom cake designs to life with creativity and precision. The Bakery Cake Designer works closely with the Bakery Department Manager and other team members to ensure that bakery items meet high department standards and customer expectations.
The person in this role is expected to have a growth mindset and be customer-focused, providing prompt, courteous, and efficient service both at the counter and in communication with customers who call the store. Key responsibilities include setting up production schedules, decorating bakery items to meet customer specifications, managing supply needs for decorating, and sometimes delivering and setting up wedding cakes on location. The position requires teamwork to meet daily operational goals, maintain cleanliness and sanitation within the work area, and adhere to company policies.
This role is ideal for individuals who enjoy working in fast-paced environments where attention to detail and customer interaction are essential. The work environment includes exposure to bakery ingredients, equipment like mixers and ovens, and potential physical tasks such as lifting and standing for extended periods. Hy-Vee values employees who can multi-task, communicate effectively, and take pride in creating high-quality, artistic baked goods.
Working at Hy-Vee as a Bakery Cake Designer offers an opportunity to be part of a supportive team that values professionalism and results-oriented performance. The position demands an individual who respects safety and sanitation standards, embraces continuous learning about new decorating trends, and demonstrates initiative in solving practical problems. Employees at Hy-Vee are empowered to contribute to a pleasant shopping experience and support their co-workers, making this role both rewarding and essential to the store's success. This position also provides exposure to cross-training opportunities and career growth within the bakery and store operations.
The Bakery Cake Designer role at Hy-Vee is a dynamic position within the bakery department, dedicated to creating beautifully decorated bakery items while delivering outstanding customer service. This non-exempt role involves assisting customers in-person and over the phone, taking personalized orders, and bringing custom cake designs to life with creativity and precision. The Bakery Cake Designer works closely with the Bakery Department Manager and other team members to ensure that bakery items meet high department standards and customer expectations.
The person in this role is expected to have a growth mindset and be customer-focused, providing prompt, courteous, and efficient service both at the counter and in communication with customers who call the store. Key responsibilities include setting up production schedules, decorating bakery items to meet customer specifications, managing supply needs for decorating, and sometimes delivering and setting up wedding cakes on location. The position requires teamwork to meet daily operational goals, maintain cleanliness and sanitation within the work area, and adhere to company policies.
This role is ideal for individuals who enjoy working in fast-paced environments where attention to detail and customer interaction are essential. The work environment includes exposure to bakery ingredients, equipment like mixers and ovens, and potential physical tasks such as lifting and standing for extended periods. Hy-Vee values employees who can multi-task, communicate effectively, and take pride in creating high-quality, artistic baked goods.
Working at Hy-Vee as a Bakery Cake Designer offers an opportunity to be part of a supportive team that values professionalism and results-oriented performance. The position demands an individual who respects safety and sanitation standards, embraces continuous learning about new decorating trends, and demonstrates initiative in solving practical problems. Employees at Hy-Vee are empowered to contribute to a pleasant shopping experience and support their co-workers, making this role both rewarding and essential to the store's success. This position also provides exposure to cross-training opportunities and career growth within the bakery and store operations.
Job Requirements
- High school diploma or equivalent
- six months or less of similar or related work experience
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- ability to solve practical problems with limited standardization
- ability to work flexible hours including weekends
- ability to stand for extended periods
- ability to lift up to 100 pounds occasionally with team assistance
- good communication skills
- willingness to adhere to company policies and sanitation standards
- successful completion of pre-employment drug screen
Job Qualifications
- High school diploma or equivalent
- six months or less of similar or related work experience
- ability to solve practical problems with a variety of variables and limited standardization
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- ability to file, post, mail materials, copy data from one record to another
- good communication skills
- ability to interact positively with customers and team members
- knowledge of bakery decorating techniques is a plus
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers' names and to address them by name whenever possible
- Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Takes customer orders at Bakery counter
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Checks orders for the day and sets up a timeline and production schedule
- Decorates bakery items in a timely manner
- Keeps current on new designs and trends
- Ensures department standards are met
- Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs
- Orders supplies for decorating area and checks off the order
- Delivers product and sets up wedding cakes on site (outside the store)
- Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis
- Checks product dates, pulls cases for work and lists items to fill or replace
- Develops bakery orders for bakers on a daily basis (orders cakes, sizes, etc.)
- Tracks daily retail production
- Identifies, with co-workers, tasks to be completed
- Operates as a lead worker with part-time or other employees (instructs and reviews work)
- Participates in employee cross training
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
- Wraps all product as necessary
- Assists in other areas of the store as needed
- Performs other job related duties and special projects as required
Job Criteria
Experience
No experience required
Job Location
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