Bakery Cake Designer

Des Moines, IA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Employee assistance program

Career Development

Job Description

Hy-Vee is a well-established Midwestern supermarket chain known for its commitment to excellent customer service and community involvement. With stores that offer a wide range of products from groceries to pharmacy and fresh bakery items, Hy-Vee prides itself on nurturing a supportive and positive work environment where employees are valued as their greatest asset. The company's motto, "a helpful smile in every aisle," exemplifies its dedication to making shopping a pleasant experience for every customer. This dedication is driven by a workforce that is fully engaged, motivated, and committed to supporting both customers and fellow team members.

The role of Bakery Cake Designer at Hy-Vee is a key position within the Bakery department, focused on decorating bakery items and providing outstanding customer service. This non-exempt role involves working closely with customers in person and over the phone to assist with orders, ensuring that every cake and bakery item meets customers' needs and expectations. The Bakery Cake Designer plays an essential part in enhancing the overall customer experience by offering friendly, courteous, and efficient service while maintaining the high standards of the bakery section.

In this position, the individual will be responsible for creating beautifully decorated cakes, keeping up-to-date with current design trends, and ensuring all bakery items are prepared and presented to the highest quality standards. The role requires excellent communication and organizational skills, as well as the ability to work effectively with coworkers to manage timelines and production schedules. The Bakery Cake Designer will also play a leadership role in training or guiding part-time team members when necessary, contributing to a productive and collaborative work environment.

Additionally, the position includes responsibilities such as order checking, supply management, and even delivering and setting up wedding cakes on-site. Attention to detail is vital, especially when verifying cake sizes, decoration packs, icing preferences, and timelines to meet customer specifications. The role also entails adherence to strict sanitation procedures and company policies to ensure a safe and clean working environment.

Physical demands of the job include the ability to lift heavy items, perform various physical activities such as standing, walking, climbing, and repetitive motions necessary for working in a bakery setting. The working environment may include exposure to flour dust, cleaning chemicals, noise, and varying temperatures typical of a store bakery.

Overall, the Bakery Cake Designer position at Hy-Vee offers an exciting opportunity to join a respected company that values its employees and encourages a growth mindset approach. Those who enjoy working with the public, have a creative flair for cake decoration, and seek to be part of a friendly, customer-focused team will find this role fulfilling and rewarding.

Job Requirements

High school diploma or equivalent
Six months or less of related work experience
Ability to lift up to 100 pounds occasionally and 50 pounds frequently
Ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Visual ability to see from less than 20 inches to more than 20 feet with or without correction
Must be punctual and adhere to company policies
Ability to pass a pre-employment drug screening
Willingness to work in a store environment exposed to flour dust, cleaning chemicals, temperature extremes and noise

Job Qualifications

High school diploma or equivalent
Six months or less of similar or related work experience
Ability to provide courteous, friendly, and efficient customer service
Strong communication and interpersonal skills
Ability to work effectively within a team environment
Basic math skills including arithmetic with fractions, decimals, and percentages
Knowledge of sanitation and safety procedures in a food handling environment
Ability to manage time and prioritize multiple tasks
Creative skill and interest in cake decorating and design
Ability to learn and adapt to new trends and decorations

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner anywhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to products, securing out of reach items, loading/unloading heavy items, and enhancing shopping experience
Answers the telephone promptly, takes product orders and customer requests
Takes customer orders at the bakery counter
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Checks orders for the day, sets up timeline and production schedule
Decorates bakery items timely and stays current on new designs and trends
Ensures department standards are met
Checks cake orders for details and indicates supply needs
Orders and checks supplies for decorating area
Delivers products and sets up wedding cakes on site
Communicates with bakery manager regarding displays, weekly ads, and special needs daily
Checks product dates and manages inventory
Develops bakery orders and tracks daily retail production
Operates as lead worker with part-time employees, instructing and reviewing work
Participates in employee cross-training
Practices proper sanitation and keeps work area clean
Adheres to company policies and is punctual