Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Training and Development
Job Description
Hy-Vee is a prominent employee-owned supermarket chain offering a diverse range of products and services including grocery, bakery, pharmacy, and more. Established with a commitment to providing excellent customer service and community involvement, Hy-Vee is well-known for its positive work environment and dedication to its customers and employees alike. With the motto 'a helpful smile in every aisle,' Hy-Vee strives to create a welcoming shopping experience for all customers by fostering a culture of friendliness, professionalism, and teamwork.
The Bakery Cake Designer role at Hy-Vee is a specialized position aimed at delivering high-quality bakery decoration services while ensuring exceptional customer interaction both in person and over the telephone. This position is classified as non-exempt and typically involves hands-on work decorating bakery items such as cakes for various occasions, including weddings. The Bakery Cake Designer plays a critical role in helping customers with their cake orders, providing friendly assistance, and ensuring that every product meets company standards. The position requires collaboration with the bakery department manager and other store leadership to maintain smooth daily operations in the bakery department.
In this role, the Bakery Cake Designer must demonstrate a blend of creativity, customer service finesse, and organizational skills. Responsibilities include answering customer inquiries, managing order details, creating decoration designs that align with current trends, and maintaining overall cleanliness and proper sanitation within the bakery area. The designer also helps develop bakery orders for production staff and participates in cross-training activities to better support team objectives. The position may require occasional physical work involving lifting and standing for extended periods, typical for a food production environment.
To succeed in this role, the ideal candidate should exhibit core competencies such as partnership, a growth mindset, being results-oriented, customer focus, and professionalism. The position demands good communication skills to interact directly with customers and team members, and technical skills related to bakery decoration tools and equipment. Candidates should be attentive to detail to check orders for accuracy, understand decorating needs, and ensure all products comply with health and safety standards.
This job offers an excellent opportunity for individuals passionate about bakery arts and customer service, allowing them to grow within a supportive team environment. The work environment is fast-paced with a variety of tasks requiring timely completion and the ability to handle multiple priorities efficiently. Those who join Hy-Vee as a Bakery Cake Designer contribute directly to the company's promise of customer satisfaction and community commitment by delivering beautiful and delicious bakery products that enhance special moments.
Hy-Vee values its employees and offers ongoing training and development opportunities, encouraging staff to participate in cross-training to broaden their skills. The company’s support and structured operational approach ensure that Bakery Cake Designers are set up for success with clear accountability to store and department managers. This role is vital for maintaining the bakery’s reputation for quality, timely service, and customer engagement, making a significant impact on customer loyalty and overall shopping experience at Hy-Vee.
The Bakery Cake Designer role at Hy-Vee is a specialized position aimed at delivering high-quality bakery decoration services while ensuring exceptional customer interaction both in person and over the telephone. This position is classified as non-exempt and typically involves hands-on work decorating bakery items such as cakes for various occasions, including weddings. The Bakery Cake Designer plays a critical role in helping customers with their cake orders, providing friendly assistance, and ensuring that every product meets company standards. The position requires collaboration with the bakery department manager and other store leadership to maintain smooth daily operations in the bakery department.
In this role, the Bakery Cake Designer must demonstrate a blend of creativity, customer service finesse, and organizational skills. Responsibilities include answering customer inquiries, managing order details, creating decoration designs that align with current trends, and maintaining overall cleanliness and proper sanitation within the bakery area. The designer also helps develop bakery orders for production staff and participates in cross-training activities to better support team objectives. The position may require occasional physical work involving lifting and standing for extended periods, typical for a food production environment.
To succeed in this role, the ideal candidate should exhibit core competencies such as partnership, a growth mindset, being results-oriented, customer focus, and professionalism. The position demands good communication skills to interact directly with customers and team members, and technical skills related to bakery decoration tools and equipment. Candidates should be attentive to detail to check orders for accuracy, understand decorating needs, and ensure all products comply with health and safety standards.
This job offers an excellent opportunity for individuals passionate about bakery arts and customer service, allowing them to grow within a supportive team environment. The work environment is fast-paced with a variety of tasks requiring timely completion and the ability to handle multiple priorities efficiently. Those who join Hy-Vee as a Bakery Cake Designer contribute directly to the company's promise of customer satisfaction and community commitment by delivering beautiful and delicious bakery products that enhance special moments.
Hy-Vee values its employees and offers ongoing training and development opportunities, encouraging staff to participate in cross-training to broaden their skills. The company’s support and structured operational approach ensure that Bakery Cake Designers are set up for success with clear accountability to store and department managers. This role is vital for maintaining the bakery’s reputation for quality, timely service, and customer engagement, making a significant impact on customer loyalty and overall shopping experience at Hy-Vee.
Job Requirements
- High school diploma or equivalent
- Six months or less of related work experience
- Ability to solve practical problems and interpret instructions
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages
- Physical ability to exert up to 100 pounds of force occasionally and 50 pounds frequently
- Visual acuity including color vision and depth perception
- Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Willingness to adhere to company policies and maintain scheduled work attendance
- Successful completion of pre-employment drug screen
Job Qualifications
- High school diploma or equivalent
- Six months or less of similar or related work experience
- Ability to communicate effectively with customers and team members
- Basic math skills including arithmetic calculations with fractions, decimals, and percentages
- Ability to learn and apply bakery decorating techniques and trends
- Strong organizational and time management skills
- Ability to work collaboratively in a team environment
- Knowledge of proper sanitation practices
- Ability to operate bakery equipment such as mixers, ovens, turntables, and airbrushes
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Takes customer orders at Bakery counter
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Checks orders for the day and sets up a timeline and production schedule
- Decorates bakery items in a timely manner
- Keeps current on new designs and trends
- Ensures department standards are met
- Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs
- Orders supplies for decorating area and checks off the order
- Delivers product and sets up wedding cakes on site (outside the store)
- Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis
- Checks product dates, pulls cases for work and lists items to fill or replace
- Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
- Tracks daily retail production. Identifies, with co-workers, tasks to be completed
- Operates as a lead worker with part-time or other employees. (Instructs and reviews work)
- Participates in employee cross training
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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