Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Hy-Vee is a well-established supermarket chain known for its commitment to customer service and quality products. With a strong presence across multiple states, Hy-Vee focuses on community involvement, employee engagement, and delivering a pleasant shopping experience. The company prides itself on the strength of its workforce, promising "a helpful smile in every aisle," which is driven by employees dedicated to supporting customers and each other. Hy-Vee combines traditional supermarket elements with specialized departments such as bakery, ensuring diverse opportunities for career growth within a collaborative environment. The company is known for encouraging a growth mindset and professionalism among its staff, fostering a customer-focused workplace culture.
The Bakery Cake Designer at Hy-Vee plays a pivotal role in enhancing the bakery department by creating decorated cake products that delight customers. This non-exempt position involves directly interacting with customers both in-person and over the phone to take bakery orders, ensuring all requests are met with accuracy and creativity. The role demands prompt, efficient, and friendly service, requiring the cake designer to smile, greet, and engage customers personally, making their shopping experience enjoyable and memorable.
Beyond customer service, the Bakery Cake Designer is responsible for managing a variety of tasks essential to bakery operations, such as checking orders, setting up production schedules, decorating bakery items following the latest design trends, and maintaining inventory by ordering supplies and tracking retail production. They often work collaboratively with bakers and other team members to fulfill customer orders and maintain department standards. This role may also involve delivering wedding cakes off-site and acting as a lead worker to instruct part-time or less experienced employees. Adherence to sanitation procedures and safety standards is critical in this role, ensuring a safe and clean working environment.
This position is suited for an individual who possesses practical problem-solving skills, basic arithmetic abilities, and good communication aptitude. Physical demands include the necessity to occasionally lift heavy items, engage in extensive standing, walking, and repetitive motions, and tolerate environmental factors like flour dust, noise, and temperature extremes. Previous experience in bakery decoration is beneficial but not mandatory, as Hy-Vee values a positive attitude, dedication, and willingness to learn.
Working at Hy-Vee offers a chance to be part of a reputable company invested in employee success and customer happiness. Employment includes a requirement for passing a pre-employment drug screening. The Bakery Cake Designer position presents both challenges and rewards by providing direct customer engagement, creative expression within the bakery, and opportunities to contribute to a friendly and professional store atmosphere. Individuals passionate about customer service and bakery craftsmanship will find this role fulfilling and integral to the Hy-Vee customer experience.
The Bakery Cake Designer at Hy-Vee plays a pivotal role in enhancing the bakery department by creating decorated cake products that delight customers. This non-exempt position involves directly interacting with customers both in-person and over the phone to take bakery orders, ensuring all requests are met with accuracy and creativity. The role demands prompt, efficient, and friendly service, requiring the cake designer to smile, greet, and engage customers personally, making their shopping experience enjoyable and memorable.
Beyond customer service, the Bakery Cake Designer is responsible for managing a variety of tasks essential to bakery operations, such as checking orders, setting up production schedules, decorating bakery items following the latest design trends, and maintaining inventory by ordering supplies and tracking retail production. They often work collaboratively with bakers and other team members to fulfill customer orders and maintain department standards. This role may also involve delivering wedding cakes off-site and acting as a lead worker to instruct part-time or less experienced employees. Adherence to sanitation procedures and safety standards is critical in this role, ensuring a safe and clean working environment.
This position is suited for an individual who possesses practical problem-solving skills, basic arithmetic abilities, and good communication aptitude. Physical demands include the necessity to occasionally lift heavy items, engage in extensive standing, walking, and repetitive motions, and tolerate environmental factors like flour dust, noise, and temperature extremes. Previous experience in bakery decoration is beneficial but not mandatory, as Hy-Vee values a positive attitude, dedication, and willingness to learn.
Working at Hy-Vee offers a chance to be part of a reputable company invested in employee success and customer happiness. Employment includes a requirement for passing a pre-employment drug screening. The Bakery Cake Designer position presents both challenges and rewards by providing direct customer engagement, creative expression within the bakery, and opportunities to contribute to a friendly and professional store atmosphere. Individuals passionate about customer service and bakery craftsmanship will find this role fulfilling and integral to the Hy-Vee customer experience.
Job Requirements
- Must be physically able to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 10 pounds constantly
- must have vision abilities including color vision and depth perception
- ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions
- high school diploma or equivalent
- six months or less of similar or related work experience
- availability to work scheduled hours on time
- ability to pass pre-employment drug screen
Job Qualifications
- High school diploma or equivalent
- six months or less of related work experience preferred
- ability to solve practical problems and interpret instructions
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- ability to file, post, and mail materials
- strong customer service skills
- team-oriented mindset
- awareness of bakery decorating trends
- ability to communicate effectively with customers and coworkers
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Assists customers by escorting them to products, securing products that are out of reach, loading or unloading heavy items, and performing other tasks to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Takes customer orders at bakery counter
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Checks orders for the day and sets up a timeline and production schedule
- Decorates bakery items in a timely manner
- Keeps current on new designs and trends
- Ensures department standards are met
- Checks cake orders for details and indicates supply needs
- Orders supplies for decorating area and checks off the order
- Delivers product and sets up wedding cakes on site
- Communicates with bakery manager regarding displays, ads and special needs daily
- Checks product dates and lists items to fill or replace
- Develops bakery orders for bakers daily
- Tracks daily retail production and identifies tasks
- Operates as a lead worker with part-time or other employees
- Participates in employee cross training
- Understands and practices proper sanitation procedures and ensures the work area is clean and neat
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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