Bakery Cake Designer

Topeka, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Team-oriented environment

employee recognition programs

Job Description

Hy-Vee is a well-established grocery store chain known for its commitment to providing exceptional customer service and a pleasant shopping experience. With a reputation built on community engagement and employee dedication, Hy-Vee operates numerous stores across the Midwest, delivering quality products and services to its customers. The company slogan, "a helpful smile in every aisle," underscores the importance Hy-Vee places on friendly, efficient, and courteous service, both towards customers and among team members. This ethos drives the company to foster a supportive work environment where employees are valued as the core strength of the business.

The Bakery Cake Designer role at Hy-Vee is a vital position within the bakery department, responsible for decorating bakery items and assisting customers with their orders. This non-exempt position requires hands-on craftsmanship in creating visually appealing and delicious bakery products while maintaining high standards of quality and customer satisfaction. Employees in this role are expected to engage directly with customers either in person or over the phone, providing courteous, friendly, and professional service. The Cake Designer works closely with colleagues in the bakery and other departments to ensure timely production and delivery of cake orders, including specialty items like wedding cakes.

This role demands a combination of artistic ability, attention to detail, and excellent interpersonal skills. Cake designers at Hy-Vee must stay current with new design trends, manage production schedules, and maintain the cleanliness and organization of their work area. The position also involves leadership responsibilities such as instructing part-time staff and participating in cross-training efforts to promote teamwork and operational efficiency.

Moreover, employees in this role must be physically capable of handling the demands of the bakery environment, which includes lifting heavy objects, working with bakery machinery, and enduring exposure to flour dust, strong odors, and varying temperatures. Strong problem-solving skills, the ability to perform arithmetic calculations, and good communication abilities are essential to succeeding in this dynamic role.

Overall, the Bakery Cake Designer position at Hy-Vee offers an opportunity to apply creativity and customer service skills in a fast-paced retail setting. Candidates who thrive in team environments and are passionate about delivering exceptional bakery products will find this role rewarding. Hy-Vee’s comprehensive approach to employee engagement and development ensures that team members are supported and encouraged to grow within the company.

Job Requirements

Must be 18 or older
High school diploma or equivalent
Six months or less of related work experience
Ability to solve practical problems
Ability to perform arithmetic calculations
Strong communication skills
Ability to stand and lift frequently
Ability to work in a fast-paced environment
Willingness to adhere to company policies and guidelines

Job Qualifications

High school diploma or equivalent
Six months or less of similar or related work experience
Ability to solve practical problems and interpret instructions
Ability to perform arithmetic calculations involving fractions, decimals, and percentages
Strong interpersonal and communication skills
Ability to work effectively as part of a team
Knowledge of sanitation procedures
Basic leadership skills to instruct and review work of others

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
Takes customer orders at Bakery counter
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Checks orders for the day and sets up a timeline and production schedule
Decorates bakery items in a timely manner
Keeps current on new designs and trends
Ensures department standards are met
Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs
Orders supplies for decorating area and checks off the order
Delivers product and sets up wedding cakes on site (outside the store)
Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis
Checks product dates, pulls cases for work and lists items to fill or replace
Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
Tracks daily retail production. Identifies, with co-workers, tasks to be completed
Operates as a lead worker with part-time or other employees. (Instructs and reviews work)
Participates in employee cross training
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time