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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
cross training opportunities
team environment
Job Description
Hy-Vee is a renowned supermarket chain in the United States known for its commitment to customer service, quality products, and community involvement. As a full-service grocery retailer, Hy-Vee offers a wide range of products ranging from fresh produce and meats to bakery items and household essentials. The company's mission emphasizes partnering with customers, fostering a growth mindset, and delivering results with professionalism and focus on customer satisfaction. With a strong presence in the Midwest, Hy-Vee is celebrated for creating a welcoming environment that blends convenience and quality for its shoppers. Their corporate culture highlights the importance of engaged and supportive... Show More
Job Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Six months or less of related bakery or customer service experience
- Ability to lift up to 100 pounds occasionally with team lifting
- Ability to stand, walk, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions
- Ability to see clearly at various distances with or without correction
- Ability to work in a busy store environment with exposure to flour dust, noise, cleaning chemicals, and temperature extremes
- Must pass pre-employment drug screening
- Must report to work as scheduled and on time
- Adherence to proper sanitation and safety procedures
- Ability to communicate effectively with customers and team members
Job Qualifications
- High school diploma or equivalent
- Six months or less of similar or related work experience in bakery or customer service
- Ability to solve practical problems with limited standardization
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages
- Ability to file, post, and mail materials
- Ability to copy data from one record to another
- Ability to interview to obtain basic information
- Ability to guide people and provide basic direction
- Teamwork and communication skills
- Customer oriented mindset
- Professionalism
- Growth mindset
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Takes customer orders at Bakery counter
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Checks orders for the day and sets up a timeline and production schedule
- Decorates bakery items in a timely manner
- Keeps current on new designs and trends
- Ensures department standards are met
- Checks cake orders for details such as size, deco pack, icing needs, dates daily and indicates supply needs
- Orders supplies for decorating area and checks off the order
- Delivers product and sets up wedding cakes on site
- Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis
- Checks product dates, pulls cases for work and lists items to fill or replace
- Develops bakery orders for bakers on a daily basis
- Tracks daily retail production
- Identifies, with co-workers, tasks to be completed
- Operates as a lead worker with part-time or other employees by instructing and reviewing work
- Participates in employee cross training
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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