Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
cross training opportunities
team environment
Job Description
Hy-Vee is a renowned supermarket chain in the United States known for its commitment to customer service, quality products, and community involvement. As a full-service grocery retailer, Hy-Vee offers a wide range of products ranging from fresh produce and meats to bakery items and household essentials. The company's mission emphasizes partnering with customers, fostering a growth mindset, and delivering results with professionalism and focus on customer satisfaction. With a strong presence in the Midwest, Hy-Vee is celebrated for creating a welcoming environment that blends convenience and quality for its shoppers. Their corporate culture highlights the importance of engaged and supportive employees as the cornerstone of customer happiness, embodied in their promise to deliver "a helpful smile in every aisle." This compassionate approach drives the company’s success and reinforces its reputation as a preferred shopping destination for families and individuals alike.
The Bakery Cake Designer role at Hy-Vee is an exciting opportunity for individuals passionate about bakery arts and customer service. This position is based within the bakery department and is classified as a non-exempt hourly role. The essential function of the Bakery Cake Designer involves decorating bakery items with precision and creativity while managing customer orders both via telephone and in-person interactions. As a key team member in the bakery, incumbents take pride in producing visually appealing and delicious bakery items that meet department standards and customer expectations. The role requires a mix of artistic skill, technical knowledge, and interpersonal abilities to ensure a positive shopping experience for customers. Employees in this role work closely with other bakery staff to coordinate production timelines and ensure on-time delivery of custom cake orders, including specialized wedding cakes.
Beyond crafting cakes, the Bakery Cake Designer plays an important role in maintaining a friendly and professional atmosphere throughout the store. This involves greeting customers warmly, learning their names, and assisting them in selecting bakery products or fulfilling custom requests. The position demands strong organizational skills to keep track of order details and supply inventory, coordinate daily production schedules, and monitor retail production. Another vital aspect of this role includes adhering strictly to sanitation and safety protocols to maintain cleanliness and product quality. The Bakery Cake Designer also supports cross-training efforts to enhance team flexibility and operates as a lead worker when necessary by providing guidance and reviewing the work of part-time employees. Given the dynamic nature of the work environment, the employee must be able to handle multiple tasks efficiently while upholding Hy-Vee’s core values of customer focus, professionalism, growth mindset, and partnership. This role offers a fulfilling chance for those looking to build a career in the bakery industry while contributing directly to customer satisfaction and company success.
The Bakery Cake Designer role at Hy-Vee is an exciting opportunity for individuals passionate about bakery arts and customer service. This position is based within the bakery department and is classified as a non-exempt hourly role. The essential function of the Bakery Cake Designer involves decorating bakery items with precision and creativity while managing customer orders both via telephone and in-person interactions. As a key team member in the bakery, incumbents take pride in producing visually appealing and delicious bakery items that meet department standards and customer expectations. The role requires a mix of artistic skill, technical knowledge, and interpersonal abilities to ensure a positive shopping experience for customers. Employees in this role work closely with other bakery staff to coordinate production timelines and ensure on-time delivery of custom cake orders, including specialized wedding cakes.
Beyond crafting cakes, the Bakery Cake Designer plays an important role in maintaining a friendly and professional atmosphere throughout the store. This involves greeting customers warmly, learning their names, and assisting them in selecting bakery products or fulfilling custom requests. The position demands strong organizational skills to keep track of order details and supply inventory, coordinate daily production schedules, and monitor retail production. Another vital aspect of this role includes adhering strictly to sanitation and safety protocols to maintain cleanliness and product quality. The Bakery Cake Designer also supports cross-training efforts to enhance team flexibility and operates as a lead worker when necessary by providing guidance and reviewing the work of part-time employees. Given the dynamic nature of the work environment, the employee must be able to handle multiple tasks efficiently while upholding Hy-Vee’s core values of customer focus, professionalism, growth mindset, and partnership. This role offers a fulfilling chance for those looking to build a career in the bakery industry while contributing directly to customer satisfaction and company success.
Job Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Six months or less of related bakery or customer service experience
- Ability to lift up to 100 pounds occasionally with team lifting
- Ability to stand, walk, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions
- Ability to see clearly at various distances with or without correction
- Ability to work in a busy store environment with exposure to flour dust, noise, cleaning chemicals, and temperature extremes
- Must pass pre-employment drug screening
- Must report to work as scheduled and on time
- Adherence to proper sanitation and safety procedures
- Ability to communicate effectively with customers and team members
Job Qualifications
- High school diploma or equivalent
- Six months or less of similar or related work experience in bakery or customer service
- Ability to solve practical problems with limited standardization
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages
- Ability to file, post, and mail materials
- Ability to copy data from one record to another
- Ability to interview to obtain basic information
- Ability to guide people and provide basic direction
- Teamwork and communication skills
- Customer oriented mindset
- Professionalism
- Growth mindset
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Takes customer orders at Bakery counter
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Checks orders for the day and sets up a timeline and production schedule
- Decorates bakery items in a timely manner
- Keeps current on new designs and trends
- Ensures department standards are met
- Checks cake orders for details such as size, deco pack, icing needs, dates daily and indicates supply needs
- Orders supplies for decorating area and checks off the order
- Delivers product and sets up wedding cakes on site
- Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis
- Checks product dates, pulls cases for work and lists items to fill or replace
- Develops bakery orders for bakers on a daily basis
- Tracks daily retail production
- Identifies, with co-workers, tasks to be completed
- Operates as a lead worker with part-time or other employees by instructing and reviewing work
- Participates in employee cross training
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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