Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs
Positive work environment

Job Description

Hy-Vee is a well-established supermarket chain known for its commitment to quality products, exceptional customer service, and community engagement. With a strong presence across the Midwest, Hy-Vee has earned a reputation as a trusted destination for groceries and household needs. The company emphasizes a welcoming and supportive environment not only for customers but also for its dedicated employees, underpinning the belief that its people are its greatest strength. Hy-Vee promises "a helpful smile in every aisle," a testament to the positive, friendly service culture it fosters. This culture creates a dynamic and inclusive workplace where employees feel engaged and valued while delivering excellent shopping experiences for customers.

The role of Baker within the Hy-Vee Bakery Department is vital for maintaining the company's standards of providing fresh, high-quality baked goods to customers. This non-exempt position focuses on baking products for orders and replenishing displays to ensure that the bakery section is well-stocked throughout the day. Bakers at Hy-Vee are not only skilled craftsmen but also key members in creating a welcoming shopping atmosphere through courteous, friendly, and efficient service both to customers and fellow team members. The position is open to individuals 18 years and older, catering both to those new to the bakery trade and to experienced bakers looking to join a reputable company with growth opportunities.

As a Baker, you will be responsible for preparing, baking, and occasionally frying bakery products according to set schedules and customer orders. In addition to the technical baking tasks, you will play an essential role in maintaining a positive company image by engaging with customers warmly and ensuring their full satisfaction during their shopping experience. This includes greeting customers, assisting them by locating and securing products, taking phone orders, and providing helpful responses to inquiries. You will also be expected to lead bakery clerks, manage production timelines, inspect the quality and freshness of bakery products, and adhere to stringent sanitation and safety standards within the department.

Hy-Vee's bakery is a fast-paced environment that demands physical endurance, attention to detail, and the ability to multitask effectively under pressure. In this role, you will have the opportunity to develop practical problem-solving skills, perform arithmetic calculations related to baking measurements, and gain experience operating various bakery equipment such as mixers, ovens, proof boxes, sheeters, and fryers. The position requires adherence to company policies and departmental guidelines and involves periodic stock ordering, shelf merchandising, and inventory management. You will be part of a collaborative team, reporting to the Bakery Department Manager and working closely with other store leadership to ensure operational excellence.

This role not only offers the chance to apply baking skills but also to grow professionally through Hy-Vee's supportive training and development programs. Bakers are vital in upholding Hy-Vee's promise of quality and customer satisfaction, making it a fulfilling position for individuals who take pride in their craftsmanship and customer service. If you are passionate about baking and looking for a dynamic workplace where you can contribute to a positive customer experience, Hy-Vee invites you to join their team and smile along with them in every aisle.

Job Requirements

  • Must be 18 or older
  • high school diploma or equivalent
  • over six months up to one year of bakery or related experience
  • physical ability to exert up to 50 pounds of force occasionally and up to 20 pounds frequently
  • ability to perform stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
  • visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision
  • adherence to company policies and personal hygiene guidelines
  • ability to work in a fast-paced environment and handle pressure

Job Qualifications

  • High school diploma or equivalent
  • over six months up to one year of similar or related bakery experience
  • ability to solve practical problems with limited standardization
  • competence in arithmetic calculations involving fractions, decimals, and percentages
  • ability to copy data accurately and provide basic direction
  • customer service skills

Job Duties

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions
  • smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
  • makes an effort to learn customers’ names and to address them by name whenever possible
  • assists customers by escorting them to products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience
  • answers the telephone promptly and provides friendly, helpful service to customers including taking product orders
  • checks orders for the day and sets up a timeline and production schedule
  • prepares make up, bakes, and fries all department products as needed
  • reviews the status and appearance of product for freshness and pulls by stale date
  • invoices and puts away product as instructed by the department manager
  • anticipates product needs for current and subsequent days
  • inspects incoming products for quality and quantity
  • understands bakery equipment use and maintenance issues
  • checks signage for correct labels on ad items
  • reviews department for potential safety issues
  • operates as a lead with bakery clerks
  • prioritizes orders as per customer and department manager request
  • proofs necessary items
  • pulls product from freezer or cooler
  • practices proper sanitation procedures and ensures work area is clean and neat
  • maintains adherence to personal hygiene and dress guidelines
  • adheres to company policies
  • reports to work when scheduled and on time

Job Criteria

Experience

No experience required


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