Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $11.75 - $15.50
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
training programs
Career advancement opportunities
retirement savings plan
Employee assistance program

Job Description

Tim Hortons is a renowned multinational fast food restaurant chain known primarily for its coffee and baked goods. Founded in 1964, Tim Hortons has expanded across Canada and internationally, becoming a cornerstone in the quick-service restaurant industry. The company prides itself on delivering fresh, high-quality products and exceptional customer service through its dedicated team members. Tim Hortons operates numerous locations that cater to a wide variety of guests, from early morning coffee lovers to families seeking a quick and delicious meal. Each store is designed to create a welcoming environment where customers can enjoy fresh food and beverages in a friendly atmosphere.

The Baker role within the Tim Hortons Baking Program is vital to ensuring that customers receive fresh bakery items of the highest quality consistently. As a Baker, you will follow the guaranteed Always Fresh procedure that ensures products are always accurately prepared and fresh on display. The role involves adhering to strict product shelf life standards, carefully monitoring inventory, and preparing products efficiently while minimizing waste. Bakers have the crucial responsibility of maintaining an appealing showcase that not only meets quantity and variety standards but also entices guests with visually inviting fresh goods. This front-line position directly influences the overall customer experience by delivering outstanding service based on the S.E.T. principles: Smile, Eye Contact, and Thank You.

Beyond product preparation, Bakers actively support restaurant operations by maintaining cleanliness and organization in the production area, monitoring food safety through regular temperature checks, and submitting accurate supply orders to ensure inventory adequacy. They also play a role in assisting with restaurant front service when needed, enhancing operational flow and helping meet speed-of-service targets, especially during busy periods. Bakers uphold the highest standards of hygiene and safety by following all sanitation and hand washing protocols and complying with occupational health and safety legislation.

This role requires individuals who are detail-oriented, efficient, and customer-service focused. The position is suitable for those who enjoy working in fast-paced environments, value teamwork, and take pride in contributing to a positive guest experience. Tim Hortons welcomes candidates 16 years of age or older to apply for this entry-level opportunity that offers excellent training and career advancement possibilities within the restaurant industry. Join the Tim Hortons team to be part of a respected brand that values quality, consistency, and customer satisfaction in every baked item served.

Job Requirements

  • Must be 16 years of age or older
  • ability to work flexible hours including early mornings, evenings, weekends, and holidays
  • physical stamina to stand for long periods and perform repetitive tasks
  • ability to follow health and safety regulations
  • basic food handling knowledge
  • strong work ethic
  • positive attitude
  • ability to listen and respond to customer concerns

Job Qualifications

  • Must be 16 years of age or older
  • previous experience in a food preparation or baking role is an asset
  • customer service experience is an asset
  • ability to work in a fast-paced environment
  • good communication skills
  • ability to follow procedures and operational standards
  • attention to detail
  • teamwork skills

Job Duties

  • Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate
  • adheres to product shelf life standards to ensure the best quality product is available to guests
  • delivers consistent and outstanding customer service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards
  • enhances the customer service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
  • helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
  • promptly executes service recovery for any customer service concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • listens carefully to customer service concerns and apologizes for the experience in the case of a complaint
  • follows all operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
  • monitors fridge and freezer product inventory and submits order quantities
  • prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day
  • records prepared items and waste on the production sheet
  • receives and responds to showcase and product needs from the restaurant front
  • assists in serving guests in the restaurant front when necessary
  • regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
  • cleans and maintains the production area in the restaurant
  • follows all restaurant policies, procedures and standards
  • supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
  • follows proper hand washing techniques and all sanitation guidelines
  • completes all sanitation tasks as outlined by the Restaurant Management team
  • works in compliance with occupational health and safety legislation
  • knows, understands and follows safe work practices and procedures
  • uses or wears personal protective equipment or clothing as required
  • reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Job Criteria

Experience

Entry Level (1-2 years)


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