Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Career development opportunities
Paid holidays
Job Description
Hy-Vee is a well-established supermarket chain known for its commitment to quality products and exceptional customer service. With a strong presence across the Midwest, Hy-Vee prides itself on fostering a work environment where employees feel valued and supported. The company operates various departments, including bakery, perishables, health and wellness, and general store operations, all geared toward providing customers with a delightful shopping experience. At Hy-Vee, the promise of "a helpful smile in every aisle" underlines the importance of friendly, courteous, and professional service from every team member. This dedication to customer satisfaction and employee engagement makes Hy-Vee a favored destination... Show More
Job Requirements
- High school diploma or equivalent
- Six months to one year of related bakery experience
- Ability to lift up to 50 pounds occasionally and up to 20 pounds frequently
- Capability to perform physical tasks such as stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
- Vision adequate for close and distance work with color vision and depth perception
- Ability to interpret instructions and solve practical problems
- Availability to work scheduled hours punctually
- Compliance with company dress and hygiene standards
- Willingness to adhere to safety and sanitation protocols
Job Qualifications
- High school diploma or equivalent
- Over six months up to one year of similar or related bakery experience
- Ability to provide outstanding customer service
- Familiarity with bakery equipment such as mixers, ovens, proof boxes, sheeters, and fryers
- Strong interpersonal and communication skills
- Ability to operate bakery equipment safely
- Ability to follow sanitation and safety guidelines
- Ability to lead and collaborate with a team
- Basic arithmetic skills including fractions, decimals, and percentages
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers' names and to address them by name whenever possible
- Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Checks orders for the day and sets up a timeline and production schedule
- Prepares make up, bakes, and fries all department products as needed
- Reviews the status and appearance of product for freshness and pulls by stale date
- Invoices and puts away product as instructed by the department manager
- Anticipates product needs, not only for the current day but subsequent days
- Inspects incoming products quality and quantity, e.g. mispicks
- Understands the use and issues related to bakery equipment and follows up on potential maintenance issues
- Checks signage for correct labels on ad items
- Reviews department for potential safety issues, e.g. hot racks or knobs in hot water
- Operates as a lead with bakery clerks
- Prioritizes orders as per customer and department manager request
- checks orders (not only special orders, but future orders for the day)
- Proofs necessary items
- Pulls product from the freezer or the cooler
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Location
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