Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $22.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
uniform provided

Job Description

Menzies Aviation is a globally recognized leader in the aviation industry, operating since 1833 with a presence in over 300 locations across 65 countries and six continents. Known for delivering time-critical logistics services, Menzies Aviation prides itself on its rich heritage and commitment to excellence in aviation ground services and cargo handling. With a strong focus on innovation, safety, and customer satisfaction, the company continually strives to provide seamless support to airlines and passengers worldwide. As a critical partner to the global aviation community, Menzies Aviation fosters an inclusive workplace where diversity, equal opportunity, and employee development are at the forefront. The company also emphasizes safety, security, and well-being, keeping all employees trained and supported in adhering to rigorous standards and policies, including substance misuse prevention and operational compliance.

The role of Bag Porter at Menzies Aviation plays an essential part in ensuring a smooth passenger experience at airport terminals. The Bag Porter is responsible for assisting travelers with their baggage, providing excellent customer service, and ensuring that all luggage is handled safely and efficiently. This position demands high levels of professionalism and a friendly demeanor, as well as strict adherence to airport safety and security regulations. Working as a Bag Porter involves interacting directly with passengers, responding to their baggage needs, and supporting special groups such as elderly travelers and families. The job requires the use of airport equipment like carts and trolleys to transport bags and necessitates a keen attention to detail to avoid damage or loss of luggage.

In addition to operational tasks, the Bag Porter must maintain an organized and clean work environment and effectively communicate with airline staff and supervisors. This role is physically demanding, requiring the ability to lift heavy baggage up to 75 pounds, stand or walk for extended periods, and work in varying indoor and outdoor airport conditions. Flexibility is key, as the airport environment is fast-paced and dynamic, with operational demands that change frequently. This position supports the overall mission of Menzies Aviation by enhancing passenger satisfaction through efficient baggage handling and exceptional service, ensuring a positive travel experience from check-in to boarding. The company values reliability, teamwork, and a respectful attitude, creating a supportive atmosphere for all employees in this role, who benefit from being part of a company with deep roots and global reach in the aviation sector.

Job Requirements

  • High school diploma or GED
  • must be 18 years of age or older
  • ability to work in a fast-paced and time-sensitive environment
  • strong attention to detail and organizational skills
  • ability to follow written and verbal instructions
  • basic communication and teamwork skills
  • reliable attendance and punctuality
  • must have reliable telephone and transportation
  • flexibility and the ability to adapt to changing priorities and situations
  • respectful, supportive and friendly approach
  • ability to stand, walk, bend, kneel, and work for extended periods
  • ability to lift up to 75 pounds
  • ability to work indoors and outdoors in varying weather conditions and airport operational environments
  • may require working indoors and outdoors depending on operational needs
  • fast-paced airport environment with exposure to moving equipment, varying temperatures, noise, and operational deadlines
  • must be able to take verbally direct in English
  • must be able to read, write, understand and carry out instructions in English
  • must pass pre-employment physical and drug tests
  • must pass a pre-employment background check
  • must meet necessary requirements to obtain a security sensitive identification badge
  • must be in proper uniform or business attire as directed by company officials
  • identification badges must always be visible
  • adhere to company policies and procedures and participate in achievement of company objectives
  • previous airline experience
  • previous customer service, hospitality baggage handling experience

Job Qualifications

  • High school diploma or GED
  • ability to work in a fast-paced and time-sensitive environment
  • strong attention to detail and organizational skills
  • ability to follow written and verbal instructions
  • basic communication and teamwork skills
  • reliable attendance and punctuality
  • must have reliable telephone and transportation
  • flexibility and the ability to adapt to changing priorities and situations
  • respectful, supportive and friendly approach
  • ability to stand, walk, bend, kneel, and work for extended periods
  • ability to lift up to 75 pounds
  • ability to work indoors and outdoors in varying weather conditions and airport operational environments
  • must be able to take verbal directions in English
  • must be able to read, write, understand and carry out instructions in English

Job Duties

  • Assist passengers with loading, unloading, and transporting luggage throughout the airport terminal
  • provide exceptional customer service by greeting passengers professionally and assisting with questions or directions
  • transport baggage using carts, trolleys, or other airport equipment
  • ensure luggage is handled carefully to prevent damage or loss
  • support passengers with special needs, elderly travelers, or families requiring assistance
  • maintain awareness of airport safety, security, and operational procedures
  • keep work areas, carts, and equipment clean and organized
  • communicate effectively with airline staff, supervisors, and other airport personnel
  • report damaged baggage, safety concerns, or suspicious items immediately
  • follow all company policies, TSA regulations, and airport guidelines
  • work efficiently in a fast-paced, high-traffic environment
  • perform other duties as requested

Job Criteria

Experience

Entry Level (1-2 years)


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