Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $9.75 - $14.25
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Work Schedule

Flexible
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Benefits

competitive pay
flexible scheduling
Paid on the job training
Opportunities for advancement
Discounted meals
Employee Referral Program
Exclusive team member discounts
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave

Job Description

P.F. Chang's is a renowned dining establishment known for its unique approach to Chinese cuisine, combining traditional and contemporary elements to provide a memorable culinary experience. As a popular restaurant chain, P.F. Chang's has built a reputation for quality food, exceptional customer service, and a vibrant dining atmosphere. The company prides itself on fostering a welcoming environment where employees are valued and provided opportunities to grow within the organization. P.F. Chang's operates with a commitment to excellence in every aspect, from food preparation to guest interaction, striving to create an engaging experience for both employees and guests alike.

The position of Backwaiter at P.F. Chang's offers an exciting opportunity to be part of a dynamic team dedicated to delivering superior service to guests. This role is critical in supporting the restaurant's operations by ensuring that food is delivered promptly and courteously, maintaining cleanliness in the dining area, and supporting service stations. Ideal candidates for this position will have excellent customer service skills, the ability to multitask in a fast-paced environment, and a strong team-oriented mindset. The Backwaiter acts as a vital link between the kitchen and guests, ensuring that each guest's dining experience is both seamless and enjoyable. Both full-time and part-time hourly positions are available, providing flexibility to accommodate various schedules.

P.F. Chang's offers competitive pay of $2.13 per hour plus tips for this position, reflecting the company's commitment to recognizing the hard work and dedication of its team members. Alongside pay, the company provides comprehensive training to ensure all employees feel confident and prepared to excel in their roles. One of the highlights of working at P.F. Chang's is the inclusive culture that promotes from within, offering clear pathways for career advancement and personal growth. The environment is supportive, where teamwork and collaboration are highly encouraged, making it an ideal workplace for individuals looking to build a long-term career in the hospitality industry.

The role of the Backwaiter also encompasses a variety of responsibilities beyond food delivery. These include assisting with dining room cleanliness, restocking service stations, operating kitchen equipment like coffee and iced tea machines, and occasionally supporting beverage preparation and responsible alcohol service. Communication skills are essential, as Backwaiters must interact courteously with guests, answer questions, address concerns, and notify management of any issues promptly. The position requires physical endurance given the need to stand, bend, reach, and lift repeatedly during shifts.

Working at P.F. Chang's means being part of a company that values its employees by offering beneficial perks and a respectful work environment. Benefits include flexible scheduling, paid on-the-job training, employee referral programs, and exclusive discounts, among others. For qualifying team members, medical, dental, vision insurance, paid sick leave, and a 401(k) retirement plan are available. Additionally, most locations close on Thanksgiving and Christmas, allowing team members to enjoy holidays with their loved ones. P.F. Chang's is more than just a job; it is a community passionate about celebrating life, family, and food.

Job Requirements

  • No prior experience required
  • Must be at least 18 years old
  • Possess or obtain a current Food Handler's Card, where applicable
  • Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift
  • Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment
  • Excellent communication skills and ability to remain calm under pressure

Job Qualifications

  • No prior experience required
  • Must be at least 18 years old
  • Possess or obtain a current Food Handler's Card, where applicable
  • Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment
  • Excellent communication skills and ability to remain calm under pressure

Job Duties

  • Deliver food to guests efficiently and ensure all requests are met
  • Monitor the expo line, run trays of food for dine-in, and assist guests with any questions
  • Clear and sanitize tables, seating, and floors according to restaurant standards
  • Retrieve and transport dirty dishes to the dishwashing station
  • Restock and clean service stations as needed
  • Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems
  • Interact courteously with guests and notify managers of quality or service concerns
  • Follow company policies, dress code, and safety procedures
  • Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary
  • Support with beverage preparation and responsible alcohol service when required

Job Criteria

Experience

No experience required


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