Backwaiter

P.F. Chang's is a renowned restaurant chain that specializes in offering a unique blend of Asian cuisine with a contemporary twist. Established with a commitment to quality food and exceptional customer experience, P.F. Chang's has grown to become a favorite destination for guests seeking a memorable dining experience. The company prides itself on its inviting atmosphere, excellent service, and diverse menu that highlights the best flavors of Chinese and Asian traditions fused with modern culinary techniques. Known for its upscale casual dining environment, P.F. Chang's operates numerous locations across the United States and internationally, employing thousands of team members who contribute to its success and uphold its reputation.

The Backwaiter position at P.F. Chang's is an essential role that supports the overall restaurant operations by ensuring timely and courteous delivery of food to guests. This role also assists with maintaining cleanliness in the dining area and service stations, contributing significantly to an enjoyable and smooth dining experience for customers. Serving as a critical part of the guest services team, the Backwaiter works closely with servers, kitchen staff, and management to uphold the high service standards promised by P.F. Chang's. This role requires excellent customer service skills, a strong team-oriented attitude, and the ability to multitask efficiently in a fast-paced environment.

This position is available for both full-time and part-time hourly employment, paying a base wage of $2.13 per hour plus tips, with the potential for additional earnings based on performance and experience. Employees in this role receive comprehensive training upfront, allowing individuals with no prior experience to develop the necessary skills on the job. Moreover, P.F. Chang's offers a variety of benefits and opportunities for career advancement, emphasizing promoting from within and supporting the growth of its team members. The company also prioritizes employee well-being through competitive pay, flexible scheduling, and a range of exclusive discounts and programs for team members.

As a Backwaiter, you will be responsible for delivering food promptly and courteously, ensuring guests’ needs are met with professionalism and care. You will play a crucial role in monitoring the expo line, handling trays of food for dine-in guests, and assisting with any guest inquiries. Keeping the dining area clean and sanitized according to restaurant standards is another vital aspect of this position, including clearing tables, seating areas, and floors. Additionally, the role requires restocking and cleaning service stations as needed and operating kitchen equipment like coffee and iced tea machines as well as POS systems. The Backwaiter is tasked with maintaining communication with guests and management to promptly address any quality or service issues.

This position demands reliability, excellent interpersonal skills, and the ability to adapt to the dynamic pace of a busy restaurant environment. Team members must follow company policies thoroughly, including dress code and safety procedures, to ensure a consistent and safe workplace. Helping with greeting and seating guests, answering phones, and packaging takeout orders may also fall within the scope of responsibilities. When required, assisting with beverage preparation and responsible alcohol service rounds out the diverse responsibilities of this role.

Working at P.F. Chang's means being part of a passionate team dedicated to celebrating life, family, and food. The company’s culture encourages meaningful work that goes beyond just a job, fostering a sense of community and purpose for every employee. With a strong emphasis on internal growth and recognition, P.F. Chang's offers a rewarding career path in the hospitality industry, supported by excellent benefits and a welcoming work environment. Employees can enjoy paid on-the-job training, flexible scheduling, competitive pay, and exclusive team member discounts, including discounted meals and employee referral programs. Most locations close on Thanksgiving and Christmas, allowing team members to enjoy these special days with their loved ones. For qualifying employees, additional benefits like 401(k) retirement plans, and medical, dental, and vision insurance are available based on hours worked, alongside paid sick leave in certain jurisdictions.