Backroom Asociates

TJX Companies is a Fortune 100 company recognized as the world's leading off-price retailer, providing customers with high-quality, fashionable merchandise at exceptional value. With a presence spanning four global Home Offices, Distribution Centers, and multiple retail brands, including TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, TJX fosters a dynamic and inclusive work environment where diversity is celebrated and collaboration is encouraged. Employees are offered continuous opportunities for learning, professional growth, and achievement. HomeGoods is one of the retail brands under the TJX umbrella, specializing in home furnishings and décor, serving customers who seek excellent value and on-trend products to beautify their living spaces. The company is committed to providing a supportive workplace culture built on integrity, respect, and teamwork. It embraces inclusion and innovation, offering employees meaningful experiences and pathways to advance their careers.

The HomeGoods Store 0370 in Wilmington, NC, is currently hiring for a Customer Experience Associate position with a starting pay range of $12.75 to $13.25 per hour, which is determined by qualifications, relevant skills, and experience. This role is a fantastic opportunity for individuals passionate about retail and customer service to grow their careers within a globally respected company. The Customer Experience Associate is responsible for delivering an exceptional shopping experience that reflects HomeGoods’ and TJX’s customer-centric philosophy. This role involves engaging and interacting with customers in a friendly, knowledgeable, and professional manner to ensure their satisfaction and loyalty. Maintaining a clean, organized, and inviting store environment is also a key responsibility, supporting merchandising and operational standards.

In addition to customer engagement, associates support various operational duties such as ringing up purchases accurately, promoting credit and loyalty programs, and preparing merchandise for the sales floor following company policies. Flexibility is valued, as associates may be cross-trained to assist in multiple areas of the store to meet business needs efficiently. Maintaining safety awareness, participating in shrink reduction, and adhering to labor laws and company policies are essential elements of the role. A positive store culture is fostered through honesty, integrity, respect, and cooperation with team members and supervisors.

This position offers valuable hands-on retail experience, making it ideal for individuals eager to develop communication, organizational, multi-tasking, and problem-solving skills within a supportive work environment. HomeGoods and TJX pride themselves on their inclusive hiring practices and commitment to providing reasonable accommodations for individuals with disabilities. The role comes with a comprehensive benefits package designed to support associates’ health, wellness, financial security, and work-life balance. This job is more than just an entry-level retail position—it is an opportunity to join a globally recognized company that values your contributions and invests in your long-term career success.