Back of House Operations Supervisor

AC Hotels, part of the renowned Marriott International portfolio, is a distinguished hotel brand known for its dedication to detail, sophisticated design, and authentic hospitality. Marriott International is a global leader in the hospitality industry, offering its employees a welcoming and inclusive workplace where diversity of culture, talent, and experience is celebrated. AC Hotels emphasizes the art of service, creating environments where both aesthetics and careful attention to guests' needs blend seamlessly to provide memorable experiences. Situated at 801 S Gadsden St, Tallahassee, Florida, this location offers full-time, non-management employment opportunities in rooms and guest services operations with open availability preferred. This role provides employees with the chance to work in a dynamic, guest-focused environment as part of a worldwide team committed to excellence and continuous improvement.

The position involves working closely with guests and various departments to ensure smooth operations and exceptional service standards. Employees in this role are responsible for handling all guest check-in and check-out procedures, verifying reservations, managing room assignments, processing payments, and addressing guest requests or concerns with professionalism and efficiency. They must coordinate with other hotel departments such as bell services and housekeeping to promptly resolve guest issues. As a key contact during shifts, the employee is expected to maintain accurate documentation related to employee shift logs, daily memo books, and cashier reports, all executed through the hotel's computer systems.

This position requires excellent communication skills, attention to detail, and the ability to remain calm and resourceful when dealing with guest concerns. The role is pivotal in maintaining confidentiality and protecting the hotel's assets, all while upholding company policies and standards regarding personal appearance and conduct. Besides direct guest interaction, the person will support management by assisting in employee training, evaluations, and motivation efforts, helping to foster a positive work environment rooted in fairness and open communication.

Employees must be physically capable of handling their duties, which include standing, walking, and sitting throughout long shifts, as well as lifting and moving objects weighing up to 25 pounds. This role is essential in ensuring high-quality service and seamless operational flow at AC Hotels. Furthermore, AC Hotels prioritizes equal opportunity employment and actively ensures a safe, respectful workplace free of discrimination. Joining AC Hotels means not only being part of a global hospitality leader but also contributing to a culture that values creativity, learning, and guest satisfaction. This position offers you a fulfilling career path where your hospitality passion can thrive and grow within the Marriott International family.