Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
Graton Resort & Casino is a premier entertainment and hospitality destination located in California, known for its luxurious accommodations, vibrant casino floor, and diverse dining experiences. The resort blends modern design with warm, inviting atmospheres to create a memorable experience for every guest. Graton Resort & Casino continually strives to provide outstanding service and a welcoming environment, making it a sought-after venue for both leisure and business visitors seeking quality entertainment, dining, and accommodations. The resort is committed to upholding its values of hospitality, professionalism, and guest satisfaction across all departments, including its renowned dining venues such as the AYA Rooftop Restaurant.
The AYA Rooftop Restaurant Host plays a pivotal role in ensuring an exceptional dining experience for guests at this notable establishment. This position is responsible for greeting and seating customers in a manner that reflects the resort's standards of excellence, emphasizing courteous, friendly, and professional interaction. The Host manages the flow of reservations and walk-in guests efficiently using the OpenTable System, balancing the seating to maintain smooth service operations within the restaurant. Polished appearance, strong communication skills, and a professional demeanor are essential for success in this role as the Host acts as the first point of contact for guests, setting the tone for their overall dining experience.
In addition to greeting guests, the Host is responsible for managing reservation booking, communicating wait times clearly, escorting guests to their tables, and presenting menus with any relevant daily specials. The role requires close collaboration with both management and service staff to maintain a seamless dining environment and uphold all company standards, policies, and safety procedures. The Host also supports operational needs by performing opening, closing, and side duties as assigned, contributing to the overall positive and cooperative team culture at Graton Resort & Casino. Maintaining an organized, clean, and welcoming hostess stand, lobby, and entrance area is also a key part of the responsibilities.
Working at Graton Resort & Casino means being part of a dynamic team that values high-quality service and guest satisfaction. Employees are expected to embody the resort's values in every task, promoting an atmosphere of hospitality that exceeds guest expectations. This role offers the chance to develop hospitality skills within a vibrant and esteemed environment, offering a pathway for growth in the hospitality industry. With the constant flow of guests and a focus on refined service, the Host position provides an engaging, customer-focused work experience. Employment with Graton Resort & Casino is typically full-time or part-time, with competitive wages and benefits aligned with industry standards.
The AYA Rooftop Restaurant Host plays a pivotal role in ensuring an exceptional dining experience for guests at this notable establishment. This position is responsible for greeting and seating customers in a manner that reflects the resort's standards of excellence, emphasizing courteous, friendly, and professional interaction. The Host manages the flow of reservations and walk-in guests efficiently using the OpenTable System, balancing the seating to maintain smooth service operations within the restaurant. Polished appearance, strong communication skills, and a professional demeanor are essential for success in this role as the Host acts as the first point of contact for guests, setting the tone for their overall dining experience.
In addition to greeting guests, the Host is responsible for managing reservation booking, communicating wait times clearly, escorting guests to their tables, and presenting menus with any relevant daily specials. The role requires close collaboration with both management and service staff to maintain a seamless dining environment and uphold all company standards, policies, and safety procedures. The Host also supports operational needs by performing opening, closing, and side duties as assigned, contributing to the overall positive and cooperative team culture at Graton Resort & Casino. Maintaining an organized, clean, and welcoming hostess stand, lobby, and entrance area is also a key part of the responsibilities.
Working at Graton Resort & Casino means being part of a dynamic team that values high-quality service and guest satisfaction. Employees are expected to embody the resort's values in every task, promoting an atmosphere of hospitality that exceeds guest expectations. This role offers the chance to develop hospitality skills within a vibrant and esteemed environment, offering a pathway for growth in the hospitality industry. With the constant flow of guests and a focus on refined service, the Host position provides an engaging, customer-focused work experience. Employment with Graton Resort & Casino is typically full-time or part-time, with competitive wages and benefits aligned with industry standards.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Familiarity with reservation systems such as OpenTable
- Excellent communication skills
- Ability to stand for long periods
- Strong organizational skills
- Ability to work flexible hours including evenings and weekends
Job Qualifications
- High school diploma or equivalent
- Previous experience as a host or in customer service preferred
- Strong communication and interpersonal skills
- Ability to operate reservation systems such as OpenTable
- Polished, professional appearance
- Ability to multitask in a fast-paced environment
- Friendly and courteous demeanor
Job Duties
- Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values
- Perform responsibilities in accordance with all company standards, policies, and procedures
- Greet all guests promptly, warmly, and professionally upon arrival
- Manage reservations, waitlists, and walk-in guests using OpenTable
- Escort guests to their tables, presenting menus and explaining daily specials if needed
- Follow the steps of service as outlined by the department on a consistent basis
- Maintain an organized and clean host stand, lobby, and entrance area at all times
- Communicate wait times clearly and accurately to guests
- Monitor dining room flow and seat guests in a balanced manner for server sections
- Answer the telephone promptly and professionally
- Assist with guest inquiries and requests
- Work closely with the management team and service staff to ensure smooth and efficient service
- Follow all company, departmental, and health and safety policies and procedures
- Perform opening, closing, and side duties as assigned by management
- Promote and maintain a positive and cooperative team environment
- Maintain a polished, professional appearance in compliance with grooming standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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