Job Overview
Compensation
Salary
Range $132,800.00 - $219,100.00
Benefits
Health Insurance
Retirement
Paid Time Off
Wellness Program
volunteer encouragement
Job Description
Travelers is a leading property casualty insurance company with a rich history spanning over 170 years. Known for its unwavering commitment to customers, communities, and employees, Travelers has built a reputation as one of the most reliable insurers in the industry. With a culture rooted in innovation, collaboration, and integrity, Travelers offers its employees the chance to work in an environment where they can truly love what they do and the place they work. The company embraces diversity and values the unique talents each individual contributes to its success, making it an exceptional place for career growth and professional development.
The role of Complex Claim Specialist at Travelers is a vital position responsible for managing the company’s most severe and complex property casualty claims across multiple jurisdictions. This position demands a detailed-oriented professional skilled at investigating, evaluating, reserving, negotiating, and resolving claims in accordance with industry best practices. As a Complex Claim Specialist, you will provide superior customer service while effectively managing indemnity and expense aspects of claims. You will be expected to demonstrate strong leadership by mentoring less experienced professionals and serve as a technical resource for colleagues, business partners, and clients. The role often includes collaboration with various internal and external experts such as subrogation specialists, risk control personnel, nurse consultants, and investigators.
The salary range for this position is between $132,800 and $219,100 annually, reflecting the broad scope and complexity of the role and its geographical market variations. Travelers also offers a performance-based cash incentive program as part of its comprehensive compensation package.
Responsibilities include direct handling of claims with significant exposure, performing in-depth investigations, managing reserves and damages, applying creative claims resolution strategies, and overseeing litigation processes. Complex Claim Specialists also contribute to field severity support by collaborating with field offices to manage complex cases effectively. Communication and influence are key aspects of the role, involving consultation with management and legal counsel, participation in roundtables, and assisting underwriting partners with loss reserve accuracy and strategy.
Travelers encourages a high level of professionalism, requiring the ability to interpret complex technical information and legal considerations clearly and effectively. This role demands an individual with strong analytical and decision-making capabilities who can operate independently within a delegated authority of up to $1,000,000. The position also requires active participation in maintaining and improving the company’s claim handling protocols and quality metrics.
Overall, the Complex Claim Specialist role at Travelers presents a challenging yet rewarding career opportunity within a storied company that values innovation and collaboration. It is ideal for experienced claim professionals who enjoy problem-solving, developing creative resolution strategies, and leading others to achieve exceptional claim outcomes while upholding the highest standards of customer service and operational excellence.
The role of Complex Claim Specialist at Travelers is a vital position responsible for managing the company’s most severe and complex property casualty claims across multiple jurisdictions. This position demands a detailed-oriented professional skilled at investigating, evaluating, reserving, negotiating, and resolving claims in accordance with industry best practices. As a Complex Claim Specialist, you will provide superior customer service while effectively managing indemnity and expense aspects of claims. You will be expected to demonstrate strong leadership by mentoring less experienced professionals and serve as a technical resource for colleagues, business partners, and clients. The role often includes collaboration with various internal and external experts such as subrogation specialists, risk control personnel, nurse consultants, and investigators.
The salary range for this position is between $132,800 and $219,100 annually, reflecting the broad scope and complexity of the role and its geographical market variations. Travelers also offers a performance-based cash incentive program as part of its comprehensive compensation package.
Responsibilities include direct handling of claims with significant exposure, performing in-depth investigations, managing reserves and damages, applying creative claims resolution strategies, and overseeing litigation processes. Complex Claim Specialists also contribute to field severity support by collaborating with field offices to manage complex cases effectively. Communication and influence are key aspects of the role, involving consultation with management and legal counsel, participation in roundtables, and assisting underwriting partners with loss reserve accuracy and strategy.
Travelers encourages a high level of professionalism, requiring the ability to interpret complex technical information and legal considerations clearly and effectively. This role demands an individual with strong analytical and decision-making capabilities who can operate independently within a delegated authority of up to $1,000,000. The position also requires active participation in maintaining and improving the company’s claim handling protocols and quality metrics.
Overall, the Complex Claim Specialist role at Travelers presents a challenging yet rewarding career opportunity within a storied company that values innovation and collaboration. It is ideal for experienced claim professionals who enjoy problem-solving, developing creative resolution strategies, and leading others to achieve exceptional claim outcomes while upholding the highest standards of customer service and operational excellence.
Job Requirements
- High school degree or GED
- 5 years bodily injury litigation claim handling experience or 10 years litigation experience
- acquisition and maintenance of insurance license(s) may be required to comply with state and Travelers requirements
- license(s) generally required within three months of starting the job
Job Qualifications
- College degree preferred or equivalent business experience
- 5-10 years experience handling serious injury and complex liability claims preferred
- proficiency in oral and written communications
- advanced communication skills to convey technical information simply
- thorough understanding of product lines claim management objectives and legal issues
- familiarity with commercial and personal lines products policy language exclusions ISO forms and claims handling practices
- extensive experience with large exposure and complex liability claims
- thorough understanding of litigation process relevant case and statutory law
- ability to analyze and advise on complex coverage liability and damage issues
- expert written and verbal communication skills
- ability to create and manage positive working relationships with business and marketing partners
- ability to analyze and respond to human resource issues
- ability to utilize technology strategically
- competency in independent decision making up to 1,000,000
- competencies in leading business drive results
- leads change executes business strategy
- leads others attracts top talent maximizes individual performance holds others accountable aligns rewards and creates dynamic workplace
- demonstrates self-awareness initiative accountability applies critical thinking communicates effectively influences others exhibits courage conviction credibility
Job Duties
- Directly handle the companys most severe and complex claims when coverage is 2 million or greater and file exposure greater than 2 million
- provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on policy and facts
- investigate claims through contact with policyholders claimants law enforcement agencies witnesses agents medical providers and experts
- interview witnesses and take statements as appropriate
- complete outside investigations as needed
- engage and direct internal and external resources such as subrogation risk control nurse consultants and fraud investigators
- verify nature and extent of injury or property damage by reviewing records and documentation
- utilize diary management system for timely claim handling
- evaluate liability and damages exposure at required intervals
- establish and maintain proper indemnity and expense reserves
- share knowledge of creative resolution techniques to improve claim results of others
- apply company claim quality management protocols and document any departure from these protocols
- develop and employ creative resolution strategies
- manage allocated and unallocated loss adjustment expenses
- evaluate claims for recovery potential and directly handle or direct efforts
- negotiate disposition of claims within delegated authority
- ensure optimal resource application for best results at lowest cost
- mentor and coach less experienced claim professionals
- collaborate with field severity units providing guidance and strategies for complex liability claims
- provide mentoring or training as requested by field severity management
- consult with management on use of Claim Coverage Counsel
- provide guidance to underwriting partners on reserve accuracy and changes
- recommend cases for discussion at roundtables
- attend and present at roundtables and authority discussions
- update parties with new facts impacting liability and settlement
- represent company as technical resource at legal proceedings
- obtain and communicate information on legal trends
- assist underwriting in marketing and account contact
- participate in coverage liability and damages analysis for severity cases
- assist in recognition of defenses to contain loss payout
- actively participate in field severity roundtables
- collaborate with severity unit to comply with company claim policies and standards
- apply expert litigation management including selection and oversight of counsel
- recognize and implement alternate resolution means
- manage litigated claims including discovery and legal expenses
- track and control legal expenses
- develop innovative techniques to manage expenses with independent counsel
- attend depositions mediations arbitrations pre-trials and trials
- monitor independent counsel quality
- participate in file quality reviews
- handle personal and confidential information appropriately
- fulfill service commitments to certain accounts
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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