Avid Waukesha - Front Desk Agent

Avid Hotel Milwaukee West - Waukesha is a welcoming and contemporary hotel conveniently located off I94-E at the southwest corner of Meadow Lane and Marshview Street. Positioned less than three miles from the Waukesha County Airport, Waukesha County Expo Center, and Center Court Sports Complex, this hotel serves as an ideal choice for both business and leisure travelers. The surrounding area is home to prominent businesses such as GE Healthcare, Lakeland Supply Inc., and Skycom Avionics Inc., making it a strategic lodging option for professionals on business trips. The hotel focuses on delivering a consistently high-quality guest experience, ensuring that every stay is comfortable and enjoyable by getting the essentials right every time. Guests can expect spotlessly clean rooms outfitted with premium bedding and black-out roller shades to guarantee restful sleep. Additionally, rooms are equipped with a 55-inch HD TV and complimentary Wi-Fi, creating a relaxed and connected atmosphere. Avid Hotel Milwaukee West - Waukesha also offers a variety of amenities including a free “Good all round” breakfast featuring fresh bean-to-cup coffee, accessible from the welcoming lobby area. Health-conscious guests will appreciate the brand new gym, encouraging them to warm up and stay active during their visit, whether for leisure or business.

The Front Desk Agent role at avid hotel Milwaukee West - Waukesha embodies the spirit of hospitality and guest service excellence. This position is critical in creating the first and last impression for all guests, serving as the friendly face and reassuring presence of the hotel. Front Desk Agents manage all facets of guest interactions, including welcoming guests with warmth, efficiently handling check-ins and check-outs, and responding to guest inquiries and special requests promptly. This role demands excellent multitasking abilities, as the agent will be juggling various responsibilities such as managing reservations, coordinating with different hotel departments, and handling associated financial processes with precision and reliability. The Front Desk Agent must act quickly and resourcefully when solving problems or addressing unexpected situations that may arise, ensuring guests have a smooth and enjoyable stay. Strong communication skills are essential for success in this role, as it requires clear and confident interaction with guests and colleagues alike. Avid Hotel embraces flexible and varying shifts to meet hotel demand, with work hours from 7:00 a.m. to 3:00 p.m. and 3:00 p.m. to 11:00 p.m., including weekends and holidays, making availability during these times a must. Candidates who thrive in an environment that values proactive guest service, efficiency, and teamwork will find this position rewarding.

This opportunity also includes eligibility for a competitive benefits package after an initial waiting period for full-time positions. Benefits include a unique daily pay option, medical, dental, and vision coverage, short-term and long-term disability income protection, term life and accident insurance, paid time off, an employee assistance program, and a 401k retirement plan. Joining avid hotel Milwaukee West - Waukesha means becoming part of a team that prioritizes quality hospitality service and strives to make every guest stay not only comfortable but memorable.