Aviation Account Supervisor

Pomona, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $21.50

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Employee assistance program

Job Description

ABM (NYSE: ABM) is a global leader in facility services and solutions, renowned for its commitment to creating cleaner, healthier, and more sustainable environments. Founded in 1909, ABM has grown to serve over 20,000 clients internationally with a workforce exceeding 100,000 employees spread across more than 350 offices in the United States, United Kingdom, Republic of Ireland, and other locations around the globe. The company offers a comprehensive portfolio of services ranging from janitorial and engineering to energy solutions and mission critical services tailored for a myriad of industries including commercial office buildings, airports, hospitals, data centers, manufacturing plants, and entertainment venues. ABM is recognized as a military-friendly employer and is committed to diversity, inclusion, and equal opportunity in the workplace. The company provides exceptional benefits and a supportive work culture while participating in the U.S. Department of Homeland Security's E-Verify program to ensure employment eligibility.

This role is a vital position based at Ontario Airport in California, directly responsible for overseeing the aircraft cabin cleaning staff supporting Southwest Airlines gates. The position operates on a schedule from 9:00 PM to 6:00 AM, designated as a graveyard shift that may vary. Compensation is set at $21.50 per hour, with specific offers potentially adjusted based on applicants’ experience, skills, abilities, geographic location, and market alignment. As the supervisor of the cleaning crew, the ideal candidate will manage all aspects of daily operations, ensure quality control, and uphold the safety and security standards of the work environment. Key responsibilities include establishing strong client relations, acting as the main liaison, and ensuring adherence to both standard and customized cleaning protocols that comply with OSHA requirements. This leadership role demands proactive management of schedules, staff training on equipment usage and safety measures, and immediate response to emergency cleaning needs. Emphasis is placed on promoting a culture of safety and customer service excellence, supporting staff during emergencies or off-hours, and providing reliable coverage during absences to ensure smooth operations. The job also entails continuous monitoring of staff timekeeping and exploring opportunities for expanding services and revenue streams. With ABM’s reputation for quality and innovation, this role offers the chance to contribute to a well-established company that values employee development, client satisfaction, and operational integrity.

Job Requirements

At least 2 years of experience supervising employees
experience with the aircraft cabin cleaning industry is a big plus
experience in team management and staff development
proficiency in MS Office applications
valid driver’s license and ability to operate a company vehicle
proven ability to manage confidential information
strong attention to detail
effective organizational and prioritization skills
excellent communication abilities
positive team player attitude

Job Qualifications

At least 2 years of experience supervising employees
experience in the aircraft cabin cleaning industry is a big plus
experience effectively managing teams including staff retention and development
proficiency in MS Office (Outlook, Word, Excel)
valid driver’s license with a satisfactory driving record
ability to handle confidential information with discretion
detail-oriented with a high level of accuracy
strong organizational, multi-tasking, and prioritization skills
excellent interpersonal and communication skills, including effective presentation abilities
resourceful team player with a positive outlook and approachable demeanor

Job Duties

Establish and maintain strong client relationships with a positive customer service orientation
serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved
provide leadership and support while being available for emergency and off-hour support
promote strong safety culture and work environment
train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices
plan and assign work schedules to ensure service delivery expectations are achieved
ensure timely responses to client-reported emergency cleaning situations
train staff on building and property security protocols
train staff on ABM standard cleaning methods and non-standard cleaning protocols
train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, maintaining SDS sheets and OSHA requirements
train staff on safe operation of all cleaning equipment
train and manage site janitorial and porter staff
continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy
look for opportunities to increase revenue by providing additional billable project work
arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work