Automotive Service Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

401(k)
Dental Insurance
employee discount
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Retirement Plan

Job Description

This opportunity is with a dynamic new car dealership known for its commitment to exceptional customer service and an engaging, fast-paced work environment. With a focus on providing high-quality automotive sales and service experiences, the dealership values professionalism, efficiency, and a team-oriented culture. As a significant player in the automotive retail industry, the dealership supports its employees' growth through comprehensive benefits and a supportive work atmosphere.

The role is designed for a full-time Service Advisor Assistant who will act as the vital first point of contact for clients arriving for vehicle servicing or repairs. Responsibilities include greeting and assisting clients, writing up initial repair orders, and facilitating effective communication between Service Advisors and Technicians to maintain smooth workflow. The position also involves providing shuttle services as needed, requiring a clean driving record with no more than one traffic violation. Candidates with familiarity in automotive systems, as well as experience using dealership management software such as CDK or ADP, will be particularly well-suited for this role.

Work hours are structured to cover weekdays from 8:00 a.m. to 5:00 p.m. and Saturdays from 7:15 a.m. to 5:00 p.m., with Sundays and one weekday off each week, ensuring a balanced schedule. The pay range for this role is $18.00 to $20.00 per hour, reflecting the importance of strong organizational skills, excellent verbal and written communication, and the ability to thrive in a fast-moving environment. Additional perks include an employee lease reimbursement program and comprehensive benefits that support employee well-being and financial security.

This position is ideal for candidates who thrive in a customer-facing role within a new car dealership setting and who bring a blend of interpersonal skills, automotive knowledge, and administrative expertise. The dealership’s priority is to create a fun yet professional environment where each team member's contributions are valued and where career development is encouraged through ongoing support and training.

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or automotive industry preferred
  • valid driver's license
  • ability to work weekdays and Saturdays as scheduled
  • strong communication skills
  • ability to manage workflow effectively
  • adherence to dealership policies

Job Qualifications

  • Great customer service skills
  • excellent verbal and writing skills
  • strong organizational skills
  • computer proficiency including CDK and ADP experience
  • general knowledge of automobiles
  • experience in a new car dealership environment preferred
  • good driving record with no more than 1 ticket

Job Duties

  • Greet and assist clients as they arrive for service
  • initial repair order write-up
  • contact clients
  • help with workflow between advisors and technicians
  • drive shuttle as needed

Job Criteria

Experience

Mid Level (3-7 years)


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