Automotive Service Advisor

Sun Auto Tire & Service, also known as Sun Auto and Tire Works, is a prominent leader in the automotive aftermarket industry, specializing in quality repair, maintenance, and tire services. With over 500 retail locations across the United States, the company has established itself as a trusted and reliable brand for vehicle owners seeking expert automotive care. Sun Auto Tire & Service is committed to delivering exceptional customer service, high-quality products, and professional services that meet and exceed customer expectations. The company continually invests in its team members to foster a culture of growth, innovation, and excellence.

The Sales and Service Advisor role at Sun Auto Tire & Service is an integral position responsible for driving sales and promoting the wide range of automotive products and services offered by the company. This role requires a combination of excellent customer service skills, automotive knowledge, and the ability to adhere to the company’s store standards and expectations. Sales and Service Advisors serve as the primary point of contact for customers, greeting them promptly and professionally both in person and over the phone. They listen carefully to customer concerns, document service needs, and collaborate closely with automotive technicians to recommend appropriate services and products.

The role emphasizes clear communication, ensuring customers understand the scope and necessity of vehicle services, accompanied by accurate quotes detailing cost and service duration. Sales and Service Advisors are expected to provide continuous updates throughout the service process and maintain thorough documentation of all interactions, recommendations, and transactions. Additionally, they handle transactions efficiently, review completed vehicle inspections, and explain warranties, ensuring a comprehensive and transparent customer experience.

This position offers compensation ranging from $48,000 to $85,000 annually depending on experience, along with a competitive benefits package. Sales and Service Advisors are encouraged to follow company policies and demonstrate behaviors aligned with Sun Auto Tire & Service’s standards to foster a supportive and professional work environment. This role offers significant opportunities for career advancement within a fast-growing and respected company in the automotive services sector.