Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.75
Work Schedule
Weekend Shifts
Benefits
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Life insurance
Identity Theft Protection
Pet insurance
Holiday pay
Birthday off
Leadership training programs
associate discount
recognition programs
401(k) with Company Match
Paid ASE testing and certifications
Job Description
Blain's Farm & Fleet is a family-owned retail company dedicated to providing exceptional customer service and a positive work environment for its employees. With a strong commitment to employee well-being and career development, Blain’s Farm & Fleet has been recognized as a Forbes Best Employer for seven consecutive years. This acclaim underscores the company’s dedication to fostering a workplace where associates can thrive, grow, and enjoy a balance between work and life. The company offers a competitive benefits package designed to support the diverse needs of its employees. Blain’s Farm & Fleet takes pride in its inclusive culture and its reputation as an employer of choice. The company values diversity and is an Equal Opportunity Employer, welcoming applicants from all backgrounds to contribute to its ongoing success.
The Service Advisor role at Blain’s Farm & Fleet is focused on delivering outstanding automotive services while ensuring exemplary customer interactions. This position requires the associate to assist customers with purchases in a retail sales environment emphasizing both customer service and sales. Service Advisors will be trained to achieve Level I status, highlighting the company’s commitment to ongoing employee development through advanced leadership training programs. The role blends technical automotive service knowledge with retail service functions, such as explaining work orders, managing invoices, setting up work orders via computer systems, and performing basic automotive maintenance tasks. Additionally, Service Advisors will engage in retail cashier duties and customer payment processing.
Compensation for this role includes a base pay of up to $17.75 per hour with additional weekend premium pay for Saturday and Sunday of $2.50 per hour. The pay may vary depending on candidates’ experience and training. As a critical link between the service department and customers, the Service Advisor is expected to maintain compliance with safety and loss prevention policies. The position also offers internal recognition programs to encourage an engaged workplace atmosphere. Benefits become available to full-time associates after 90 days, including medical, dental, vision, short and long-term disability coverage, life insurance, and additional protections such as identity theft and pet insurance. Employees can also enjoy a 401(k) plan with company match and associate discounts on major brand products. Overall, this role offers a well-rounded opportunity for individuals with auto repair or retail experience looking to advance their career in a supportive and rewarding environment.
The Service Advisor role at Blain’s Farm & Fleet is focused on delivering outstanding automotive services while ensuring exemplary customer interactions. This position requires the associate to assist customers with purchases in a retail sales environment emphasizing both customer service and sales. Service Advisors will be trained to achieve Level I status, highlighting the company’s commitment to ongoing employee development through advanced leadership training programs. The role blends technical automotive service knowledge with retail service functions, such as explaining work orders, managing invoices, setting up work orders via computer systems, and performing basic automotive maintenance tasks. Additionally, Service Advisors will engage in retail cashier duties and customer payment processing.
Compensation for this role includes a base pay of up to $17.75 per hour with additional weekend premium pay for Saturday and Sunday of $2.50 per hour. The pay may vary depending on candidates’ experience and training. As a critical link between the service department and customers, the Service Advisor is expected to maintain compliance with safety and loss prevention policies. The position also offers internal recognition programs to encourage an engaged workplace atmosphere. Benefits become available to full-time associates after 90 days, including medical, dental, vision, short and long-term disability coverage, life insurance, and additional protections such as identity theft and pet insurance. Employees can also enjoy a 401(k) plan with company match and associate discounts on major brand products. Overall, this role offers a well-rounded opportunity for individuals with auto repair or retail experience looking to advance their career in a supportive and rewarding environment.
Job Requirements
- Must be 18 years of age or older
- Ability to pass pre-employment drug screening and background checks
- Ability to read and speak English
Job Qualifications
- Must have great communication skills
- Ability to pass pre-employment drug screening and background checks
- Ability to read and speak English
- Ability to effectively communicate with customers and coworkers
- Must be 18 years of age or older
- Prior auto repair experience is preferred
- Prior retail experience preferred
Job Duties
- Assist customers with their purchases in a customer service and sales focused environment
- Utilize computers to determine product inventory levels and product arrival dates
- Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department
- Explain work orders and invoices to customers
- Perform retail cashier duties by obtaining and processing customer payments
- Install batteries, balance wheels, repair and install tires when required
- Perform oil changes using LOF procedures when required
- Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures
- Ability to interpret vehicle inspection results and make appropriate service recommendations to customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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