Automotive Sales Consultant

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $38,100.00 - $74,400.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
term life
Company-paid term life
short-term disability
long-term disability
Accident indemnity rider
Paid Time Off
sick days
401(k) with employer match
Employee assistance program
family and medical leave
maternity leave
paternity leave
Bereavement leave

Job Description

This job opportunity is with a reputable automotive dealership dedicated to delivering exceptional customer service and vehicle sales experiences. The dealership is committed to providing a supportive and professional environment where salespeople can thrive and grow their careers. Known for its customer-focused approach, the dealership emphasizes maintaining the highest level of customer satisfaction and building long-lasting relationships with clients. Employees can expect a collaborative workspace where management and staff work closely to ensure that each customer's needs are met with professionalism and enthusiasm. The dealership operates with core values that include integrity, respect, and a dedication to excellence, making it a preferred choice for consumers seeking quality vehicles and trusted advice.

The role available is for a Salesperson whose primary mission is to maximize and support 100 percent of all inbound opportunities, including showroom visits, phone inquiries, internet leads, and outbound efforts such as follow-up on sold and unsold vehicles, prospecting, and service-related opportunities. This role demands an individual with excellent people skills who can represent the dealership’s image positively through daily interactions. The Salesperson will actively engage with customers by assessing their needs, presenting appropriate vehicles, facilitating demonstration drives, and managing the sales process from initial contact to vehicle delivery and beyond. Communication with dealership management and various operational teams is also an integral part of the role, ensuring a smooth and successful sales experience for both the customer and the company. The ideal candidate will be organized, self-motivated, and driven to achieve sales targets while upholding the dealership’s high standards and policies. Benefits such as medical, dental, vision, life insurance, paid time off, and retirement plans are included, reflecting the company’s commitment to employee well-being and career development.

Job Requirements

  • High school diploma or equivalent
  • ability to read and comprehend instructions and information
  • professional appearance and customer-oriented attitude
  • excellent interpersonal and telephone skills
  • well organized and self-motivated
  • knowledge and understanding of federal, state and local retail laws

Job Qualifications

  • High school diploma or equivalent
  • ability to read and comprehend instructions and information
  • professional appearance and customer-oriented attitude
  • excellent interpersonal and telephone skills
  • well organized and self-motivated
  • knowledge and understanding of federal, state and local retail laws

Job Duties

  • Work a daily business plan and communicate with incoming traffic/calls
  • follow up on phone inquiries
  • conduct sold and orphan follow-ups
  • manage service follow-ups
  • send letters such as thank you, holiday, and birthday notes
  • update business plans and client cards
  • use eLead CRM to manage and measure lead activity
  • leverage auto responders, personalized email templates, and phone guides to drive appointments and sales
  • manage and measure all lead activity and results
  • greet incoming sales opportunities
  • perform comprehensive needs assessment before selection
  • initiate the EMI
  • select the right vehicle with the help of the Floor Manager
  • present the vehicle based on clients’ needs and wants
  • demonstrate vehicles at dealership
  • present arithmetic to customers and facilitate paperwork
  • deliver vehicle
  • sign customer up for first service appointment at delivery
  • follow up on unsold prospects
  • follow up for no-shows
  • follow up on sold customers
  • generate referrals and household prospecting
  • maintain ongoing customer contact to promote loyalty and retention
  • facilitate automated follow-up including sold follow-up, service reminders, vehicle anniversaries, contacts, recalls, referrals and prospecting
  • renew contacts to re-sell customer base
  • adhere to company policies, procedures and safety standards
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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