Automotive Lot Porter/Valet

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Health and Wellness Program
Paid vacation and holidays

Job Description

This position is with a reputable automotive service company committed to providing exceptional care and customer satisfaction. The company operates a service lot where the core operations focus on maintaining vehicle conditions, facilitating smooth vehicle intake and delivery, and enhancing the overall customer experience. Known for its professional atmosphere and team-oriented approach, this organization values employees who are dedicated, enthusiastic, and eager to contribute to a positive work environment. With a strong emphasis on safety, efficiency, and customer service, the company ensures that both vehicles and customers receive the utmost attention throughout the service process.

The role of Service Lot Porter/Valet Person is pivotal in ensuring complete customer satisfaction by managing multiple responsibilities that include moving vehicles safely in and around the service area, maintaining cleanliness, and providing exceptional customer service. The employee will be responsible for driving vehicles between different locations within the service area, installing protective coverings on vehicles, providing basic service such as refueling and topping up oil and water, and washing vehicles as required. Additionally, the role involves maintaining the cleanliness of the service lot and facility by removing debris and assisting with snow clearance during applicable seasons. Another important aspect of the role includes delivering vehicles to customers after service completion and, when necessary, transporting customers to and from their homes.

The ideal candidate for this position will possess a high energy level, excellent teamwork and communication skills, and the ability to operate both automatic and manual transmission vehicles confidently. The role requires strong organizational and problem-solving abilities, along with a positive and friendly attitude. Previous experience is preferred but not mandatory, as the company is willing to provide training for the right candidate. The position is well-suited for individuals looking to work in a fast-paced, dynamic environment where customer service excellence and attention to detail are highly valued.

This position offers competitive pay and an attractive benefits package that includes health, dental, vision, and life insurance, as well as a 401K retirement plan. Employees also benefit from participation in a health and wellness program, company-paid vacation and holidays, and opportunities for community involvement. These offerings reflect the company's dedication to its employees' well-being and professional growth, making it a desirable place to work for motivated individuals passionate about automotive service and customer care.

Job Requirements

  • High school diploma or GED preferred
  • Unrestricted California driver's license with a clean driving record
  • Able to drive both automatic and manual transmission vehicles
  • Able to maneuver vehicles safely in tight and small spaces
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Basic computer and internet skills
  • Positive attitude and high energy level
  • Willingness to multi-task
  • Able to maintain composure under stress
  • Bilingual preferred

Job Qualifications

  • No experience necessary
  • High school diploma or GED preferred
  • Unrestricted California driver's license and clean driving record
  • Able to drive both automatic and standard-transmission vehicles
  • Able to safely operate motor vehicles in tight and small spaces
  • Highly professional and dependable
  • Excellent communication, customer service, and problem-solving skills including the ability to maintain composure under stress
  • Able to work independently with minimal supervision
  • Basic computer and internet skills
  • Previous experience in a similar role a plus
  • Must be customer service oriented
  • Must be a team player with a strong sense of commitment to the customer and team members
  • Must be self-motivated with good written and verbal communication skills
  • Strive to respect and facilitate teamwork within all departments
  • Friendly with high energy and the willingness to go above and beyond
  • Willing to multi-task
  • Bilingual a plus

Job Duties

  • Drives vehicles to and from service areas and lot as needed
  • Installs protective coverings such as seat covers, steering wheel covers, and floor mats in all vehicles brought in for service
  • Services vehicles with gas, oil, and water
  • Washes and cleans vehicles as needed
  • Helps maintain lot appearance by cleaning driveway and sidewalks, removing snow and debris as necessary
  • Helps maintain shop cleanliness including windows, doors, and floors
  • Handles dealer trades
  • Transports customers to and from their home when needed and requested
  • Ensures that required documentation is complete and in compliance with regulations and standards
  • Follows all safety and security procedures
  • Performs other duties as assigned

Job Criteria

Experience

No experience required


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