Automotive Dealership Service Ambassador

Xcite Automotive is a prominent and fast-growing automotive service and software company that specializes in helping automobile dealers across the United States prepare their vehicles for sale quickly and efficiently. Established in 2007, Xcite Automotive has become a trusted partner to over 1,300 dealerships nationwide, providing on-site vehicle marketing and reconditioning solutions through its dedicated team of more than 1,000 employees. By leveraging innovative software and expert services, Xcite Automotive streamlines the process of getting vehicles frontline-ready, empowering dealerships to enhance productivity and profitability in a competitive automotive market. The company prides itself on fostering innovation, reliability, and comprehensive support that benefits dealers and customers alike. With a commitment to equal employment opportunity, Xcite Automotive promotes a diverse and inclusive workplace, valuing employees from all backgrounds regardless of race, color, religion, sex, national origin, age, disability, or orientation.

The Service Ambassador role at Xcite Automotive is a critical position based in Fort Myers, Florida, offered through a dealership partner. This role serves as the first and primary point of contact for service customers, ensuring that every visitor has a positive and seamless experience from arrival to vehicle pick-up. As a Service Ambassador, you will be responsible for greeting customers promptly and professionally, managing the flow of communication during the service visit, and coordinating with service advisors and technicians to provide clear updates on vehicle status and service timelines. This position demands an individual who is passionate about delivering excellent customer service, highly organized, and able to thrive in a fast-paced automotive environment.

In this role, attention to detail and the ability to multitask are critical. You will assist with vehicle movement within the service lane, support check-in and check-out procedures, and address any customer questions or concerns with professionalism and efficiency. The ideal candidate will have prior experience in customer-facing roles, preferably in the automotive, dealership, valet, or hospitality sectors. Strong communication skills, a valid driver's license with an acceptable driving record, and the ability to safely operate customer vehicles are essential requirements. Furthermore, Xcite Automotive values candidates who bring a customer-focused mindset and the capacity to maintain a professional appearance and demeanor at all times.

Working at Xcite Automotive offers an exciting opportunity to join a forward-thinking and dynamic team within the automotive service industry. Employees benefit from being part of a company that values technology innovation and operational excellence. If you enjoy working in a collaborative environment where your contributions directly impact customer satisfaction and dealership success, the Service Ambassador position is an excellent career choice. Apply today to become part of the Xcite Automotive family and help transform the automotive service experience.