Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $25.00
Work Schedule
Standard Hours
Benefits
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
Vacation growth
IRA retirement plan
Company-provided uniforms
No weekend hours
ongoing training
Career Development
NAPA training
apprenticeship opportunities
ASE Certification Reimbursement
Job Description
Our company is an independent automotive repair shop located in North Chesterfield, VA. We pride ourselves on delivering exceptional automotive maintenance and repair services with a commitment to customer satisfaction and quality workmanship. As a local, trusted establishment, we continuously strive to build a welcoming environment that fosters long-lasting relationships with our customers. Our shop is equipped with modern tools and advanced technology to ensure efficient and accurate vehicle diagnostics and repairs. We believe in supporting our employees with ongoing training and career growth, making us a great place to work for automotive professionals seeking stability and development.
We are currently looking for a full-time Automotive Customer Service Representative to join our team. This position offers a daytime schedule from Monday to Friday, 8:00 AM to 5:00 PM, with no weekend hours, making it ideal for individuals seeking work-life balance. The pay range is competitive, offering $18 to $25 per hour commensurate with experience. As a Customer Service Representative, you will be the first point of contact for our valued customers, playing a crucial role in shaping their experience from the moment they walk through our doors or call us. Your responsibilities will include greeting customers warmly, managing appointment scheduling, processing payments, handling customer inquiries, and supporting the front office operations. You will also assist service advisors and technicians with administrative tasks and help maintain an organized and welcoming customer waiting area.
This role requires strong communication skills, a friendly demeanor, and an ability to multitask in a fast-paced environment. Familiarity with automotive industry procedures and shop management software such as Tekmetric is a plus, though we provide training to the right candidates. We value professionalism, dependability, and teamwork. If you are organized, attentive to detail, and committed to creating an outstanding customer experience, this role offers an excellent opportunity within a supportive and growing automotive service team.
We are currently looking for a full-time Automotive Customer Service Representative to join our team. This position offers a daytime schedule from Monday to Friday, 8:00 AM to 5:00 PM, with no weekend hours, making it ideal for individuals seeking work-life balance. The pay range is competitive, offering $18 to $25 per hour commensurate with experience. As a Customer Service Representative, you will be the first point of contact for our valued customers, playing a crucial role in shaping their experience from the moment they walk through our doors or call us. Your responsibilities will include greeting customers warmly, managing appointment scheduling, processing payments, handling customer inquiries, and supporting the front office operations. You will also assist service advisors and technicians with administrative tasks and help maintain an organized and welcoming customer waiting area.
This role requires strong communication skills, a friendly demeanor, and an ability to multitask in a fast-paced environment. Familiarity with automotive industry procedures and shop management software such as Tekmetric is a plus, though we provide training to the right candidates. We value professionalism, dependability, and teamwork. If you are organized, attentive to detail, and committed to creating an outstanding customer experience, this role offers an excellent opportunity within a supportive and growing automotive service team.
Job Requirements
- Automotive industry experience required
- previous experience as a service advisor, customer service representative, receptionist, cashier, or administrative assistant preferred
- strong communication skills
- excellent organizational ability
- comfortable with computers and scheduling software
- ability to multitask efficiently
- professional and dependable work ethic
- ability to manage customer interactions calmly
Job Qualifications
- Automotive industry experience required
- previous experience as a service advisor, customer service representative, receptionist, cashier, or administrative assistant preferred
- strong communication, customer service, and phone skills
- excellent organization and attention to detail
- comfortable using computers, POS systems, and scheduling software
- experience with Tekmetric or other shop management software is a plus
- ability to multitask and stay organized in a fast-paced environment
- professional, dependable, and team-oriented
- able to handle customer concerns calmly and professionally
Job Duties
- Greet customers and provide a welcoming experience
- answer phones, schedule appointments, and assist with customer inquiries
- process payments and close repair orders accurately
- maintain customer records, filing, scanning, and documentation
- assist with warranty paperwork and customer communications
- balance daily receipts and payment records
- follow up with customers regarding service satisfaction
- support service advisors, technicians, and management with administrative tasks
- help maintain a clean and organized customer waiting area
- provide outstanding customer service and assist wherever needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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