Auto Claims Desk Adjuster Hybrid

Gilbert, AZ, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,000.00 - $70,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Resource Groups

Professional development opportunities

Workplace flexibility

Inclusive culture

Job Description

Liberty Mutual Insurance is a Fortune 100 company renowned for its commitment to providing reliable and comprehensive insurance solutions across the United States and the globe. As a major player in the insurance industry, Liberty Mutual prides itself on its customer-first approach, innovative products, and supportive workplace culture. The company offers a wide range of insurance services, including auto, home, and life insurance, designed to protect individuals and families in various aspects of their lives. At Liberty Mutual, the goal is to create a workplace where every employee feels valued, supported, and empowered to succeed. Inclusion and diversity are pillars of their corporate culture, promoting an environment where diverse perspectives are welcomed and encouraged. Employees have access to numerous professional development opportunities, employee resource groups, and comprehensive benefits that support their well-being and work-life balance. This commitment to employee growth and inclusivity makes Liberty Mutual a distinguished employer of choice in the insurance industry.

The Auto Claims Representative position offered in Chandler, Arizona, is an exciting entry point for individuals interested in building a rewarding career in insurance claims without prior claims experience. This hybrid role allows employees to work remotely but requires a minimum of two days per month in the office to maintain team engagement and collaboration, along with additional in-person training during the first six months to equip new hires with the essential skills and knowledge. As an Auto Claims Representative, you will serve as a licensed claims adjuster, guiding policyholders who have been involved in auto accidents through the claims process effectively from start to finish. This role demands excellent organizational skills, strong time management, and problem-solving abilities. The position emphasizes customer service excellence, where you will interact with customers at possibly vulnerable moments to provide support, reassurance, and solutions. Acting as a frontline liaison, you will represent Liberty Mutual’s brand and commitment to integrity, ensuring customers receive the care and compensation they deserve based on their policies. The role is dynamic, fast-paced, and customer-centric, suited for candidates who thrive in environments where no two days are the same and who are passionate about helping others. The typical starting salary varies based on skills, education, experience, and location, with opportunities for growth and possible bonus or commission earnings. This role is ideal for outgoing, empathetic individuals who enjoy problem-solving within a structured yet flexible work environment and are interested in growing within a leading insurance company.

Job Requirements

Must reside within 50 miles of Chandler office
Ability to work minimum two days per month in office
Willingness to complete additional in-person training for first six months
High school diploma or equivalent required
Strong computer proficiency
Excellent communication skills
Ability to maintain confidentiality and handle sensitive information professionally

Job Qualifications

An engaging, outgoing personality and passion for helping customers
Able to think critically, use resources and seek answers when needed in virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge

Job Duties

Handle and process auto insurance claims from start to finish
Engage empathetically with customers to guide them through the claims process
Utilize multiple systems to manage claim information efficiently
Work in a hybrid environment, attending in-person training and office days as required
Collaborate with team members to ensure prompt and accurate claim resolution
Maintain organized records and documentation for each claim
Uphold Liberty Mutual’s customer-first values and brand promise