Job Overview
Compensation
Salary
Range $46,000.00 - $70,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible work schedule
Professional Development
Employee Resource Groups
Job Description
Liberty Mutual Insurance is a leading Fortune 100 company known for its comprehensive range of insurance products and commitment to exceptional customer service. Headquartered in the United States, Liberty Mutual operates globally with a strong presence in the property and casualty insurance market. As a reputable and established insurer, Liberty Mutual prioritizes innovation, inclusivity, and employee development to foster a supportive workplace in which team members can thrive. The company is dedicated to making insurance accessible and straightforward for customers while providing meaningful career opportunities in a dynamic and evolving industry.
The Auto Claims Representative position with Liberty Mutual offers an exciting career launch for individuals interested in entering the insurance claims field without prior claims experience. This role is based in Chandler, Arizona, and requires candidates to reside within 50 miles of the office, as it is a hybrid position demanding a minimum of two days onsite per month, along with additional in-person training during the first six months. The role is ideally suited to customer service professionals who thrive in a fast-paced, high-volume environment and enjoy diverse and challenging workdays.
As a licensed claims adjuster, the successful candidate will be responsible for handling auto insurance claims from start to finish, working closely with customers who have recently experienced an auto accident. This role requires exceptional organizational skills, time management expertise, and a passion for problem-solving. Engaging with customers during a potentially stressful time, the Auto Claims Representative acts as a trusted advisor, guiding insured individuals and claimants through the complex claims process with empathy and professionalism. Liberty Mutual emphasizes customer-centric service, valuing integrity and compassion as key attributes of its team members.
In this role, employees represent the Liberty Mutual brand on the front lines, ensuring that customers receive the service and support they expect and deserve. The company nurtures an environment where teamwork, reliability, and adaptability are paramount, whether employees are working remotely or in the office. The position also offers a competitive salary range, influenced by skills, experience, education, certifications, and location, with opportunities for growth, development, and additional compensation through commissions or bonuses where applicable.
Liberty Mutual’s inclusive culture is reflected in its commitment to diversity and equal opportunity, creating a workplace where different perspectives are welcomed and valued. Employees enjoy comprehensive benefits packages, professional development programs, workplace flexibility, and engagement through Employee Resource Groups. This role offers a chance to build a meaningful career while contributing to the well-being of customers and communities served by Liberty Mutual. Whether you are starting your career or looking to expand your customer service skills into the insurance sector, this position provides a robust foundation and a supportive work environment to succeed and grow.
The Auto Claims Representative position with Liberty Mutual offers an exciting career launch for individuals interested in entering the insurance claims field without prior claims experience. This role is based in Chandler, Arizona, and requires candidates to reside within 50 miles of the office, as it is a hybrid position demanding a minimum of two days onsite per month, along with additional in-person training during the first six months. The role is ideally suited to customer service professionals who thrive in a fast-paced, high-volume environment and enjoy diverse and challenging workdays.
As a licensed claims adjuster, the successful candidate will be responsible for handling auto insurance claims from start to finish, working closely with customers who have recently experienced an auto accident. This role requires exceptional organizational skills, time management expertise, and a passion for problem-solving. Engaging with customers during a potentially stressful time, the Auto Claims Representative acts as a trusted advisor, guiding insured individuals and claimants through the complex claims process with empathy and professionalism. Liberty Mutual emphasizes customer-centric service, valuing integrity and compassion as key attributes of its team members.
In this role, employees represent the Liberty Mutual brand on the front lines, ensuring that customers receive the service and support they expect and deserve. The company nurtures an environment where teamwork, reliability, and adaptability are paramount, whether employees are working remotely or in the office. The position also offers a competitive salary range, influenced by skills, experience, education, certifications, and location, with opportunities for growth, development, and additional compensation through commissions or bonuses where applicable.
Liberty Mutual’s inclusive culture is reflected in its commitment to diversity and equal opportunity, creating a workplace where different perspectives are welcomed and valued. Employees enjoy comprehensive benefits packages, professional development programs, workplace flexibility, and engagement through Employee Resource Groups. This role offers a chance to build a meaningful career while contributing to the well-being of customers and communities served by Liberty Mutual. Whether you are starting your career or looking to expand your customer service skills into the insurance sector, this position provides a robust foundation and a supportive work environment to succeed and grow.
Job Requirements
- Must reside within 50 miles of the Chandler, AZ office
- Ability to work a hybrid schedule with minimum two days per month onsite
- Complete additional in-person training requirements for the first six months
- Effective communication and customer service skills
- Ability to manage high-volume, fast-paced work environment
- Strong organizational and time management skills
- Eligible to obtain licensing as a claims adjuster
Job Qualifications
- An engaging, outgoing personality and passion for helping customers
- Ability to think critically, use resources, and seek answers independently
- Excellent oral, written, decision-making, and organizational skills
- Strong typing and multitasking capabilities in a paperless work environment
- Proficiency with multiple systems during virtual training and claims processing
- General understanding of overall claim operations and key stakeholders
- College degree preferred or 1-3 years of related customer service experience or applicable insurance knowledge
Job Duties
- Handle auto insurance claims from initial report to resolution
- Engage with customers empathetically to provide guidance and support throughout the claims process
- Manage multiple claims efficiently using various systems and resources
- Collaborate with internal teams and stakeholders to ensure timely claim processing
- Maintain organized records and documentation related to claims
- Participate in ongoing training and development activities, including in-person sessions
- Uphold Liberty Mutual's standards for customer service and company representation
Job Criteria
Experience
No experience required
Job Location
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