Austin 25 (Parmer/IH35) True TX BBQ - Order Taker/Runner - Part time
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
team environment
Job Description
H-E-B is a leading grocery and restaurant company based in Texas, known for its commitment to quality, customer service, and community involvement. With a strong presence throughout the Southwestern United States, H-E-B operates a diverse range of stores and restaurants, offering fresh foods, groceries, and dining experiences that emphasize excellent value and exceptional guest service. The company prides itself on fostering a supportive and inclusive work environment where employees, known as Partners, are valued and encouraged to grow professionally and personally. H-E-B’s reputation for quality and service has made it a beloved choice for customers and a great place to work. This role is focused on the restaurant segment of H-E-B’s operations, emphasizing customer interaction and food service excellence.
As an Order Taker/Runner at H-E-B Restaurant, you will play a critical role in delivering a positive and memorable guest experience. Your responsibilities will include taking accurate and timely food and drink orders while providing knowledgeable recommendations and suggestions to guests. You will assist customers in choosing menu items and beverages, including alcoholic options, ensuring compliance with all relevant alcohol regulations. This role involves preparing drinks, serving food, and maintaining a clean and welcoming dining and patio area. Additionally, handling transactions through cash, check, debit, or credit ensures the smooth flow of sales operations. The ideal candidate will be organized, able to work efficiently in a fast-paced environment, and capable of fostering strong guest relationships by addressing complaints and resolving issues with a customer-first approach. You will be expected to support teamwork to enhance the overall guest experience and may also assist with catering orders or other technical aspects as needed. Sanitation and food safety are critical components of the role, including maintaining cleanliness in food prep and bar areas, complying with health and safety regulations, and properly handling equipment. This position requires working extended or rotating hours and involves physical activity such as standing, walking, and lifting up to 50 pounds. Completion of alcohol seller training and cash handling training upon hire is mandatory. Working at H-E-B provides a dynamic work environment where you can develop valuable skills in customer service, food safety, and operational efficiency within a well-respected regional company.
As an Order Taker/Runner at H-E-B Restaurant, you will play a critical role in delivering a positive and memorable guest experience. Your responsibilities will include taking accurate and timely food and drink orders while providing knowledgeable recommendations and suggestions to guests. You will assist customers in choosing menu items and beverages, including alcoholic options, ensuring compliance with all relevant alcohol regulations. This role involves preparing drinks, serving food, and maintaining a clean and welcoming dining and patio area. Additionally, handling transactions through cash, check, debit, or credit ensures the smooth flow of sales operations. The ideal candidate will be organized, able to work efficiently in a fast-paced environment, and capable of fostering strong guest relationships by addressing complaints and resolving issues with a customer-first approach. You will be expected to support teamwork to enhance the overall guest experience and may also assist with catering orders or other technical aspects as needed. Sanitation and food safety are critical components of the role, including maintaining cleanliness in food prep and bar areas, complying with health and safety regulations, and properly handling equipment. This position requires working extended or rotating hours and involves physical activity such as standing, walking, and lifting up to 50 pounds. Completion of alcohol seller training and cash handling training upon hire is mandatory. Working at H-E-B provides a dynamic work environment where you can develop valuable skills in customer service, food safety, and operational efficiency within a well-respected regional company.
Job Requirements
- 18 plus age
- 1 plus years of experience in customer service
- experience in restaurant Point of Sale (POS) systems preferred
- working understanding of nutrition values and ingredients
- advanced communication, interpersonal, and customer service skills
- organization and planning skills
- computer skills
- reading and writing skills
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile even when balancing multiple priorities
- completion of Alcohol Seller Training and Cash Handling training upon hire
- function in a fast-paced retail environment
- work extended hours and or rotating schedules
- safely maneuver around moving mechanical parts
- constantly reach at waist and grasp
- frequently be exposed to fumes or airborne particles and toxic or caustic materials
- frequently stand and walk
- frequently be exposed to wet and cold conditions
- occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push or pull with arms, pinch, perform fine motor movements, shoulder circumduction
- occasionally be exposed to heat, ambient temperatures, and loud noise
- demonstrate the ability to lift 50 lbs and manage in excess of 50 lbs
Job Qualifications
- 1 plus years of experience in customer service
- experience in restaurant Point of Sale (POS) systems preferred
- working understanding of nutrition values and ingredients
- advanced communication, interpersonal, and customer service skills
- organization and planning skills
- computer skills
- reading and writing skills
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile even when balancing multiple priorities
- completion of Alcohol Seller Training and Cash Handling training upon hire
Job Duties
- Builds strong relationships with customers in varying situations
- takes orders from customers
- assists with menu and beverage selections including alcoholic beverages
- provides detailed information on menu items and specials and beer and wine
- serves food, drink, and products to guests
- processes cash, check, debit, and credit transactions accurately and quickly
- uses suggestive selling techniques and merchandises effectively to meet guest needs and build department sales
- interacts positively with customers in person, on the phone, or through technology
- assists with catering orders as needed
- addresses complaints
- resolves problems in a way that builds relationships
- models teamwork to ensure a great guest experience
- prepares, packages, merchandises product
- assists in technical areas as needed
- ensures compliance with TABC regulations
- ensures compliance with department and Store standard operating procedures
- buses and cleans tables
- performs deep clean of dining, ordering, bar areas as needed
- maintains beverage station and bar areas
- maintains sanitation in food and beverage prep areas and display cases
- properly handles, operates, and maintains equipment
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
