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Austin 25 (Parmer/IH35) True TX BBQ - Front of House Lead - Full-Time
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
Training and development opportunities
Paid holidays
Job Description
This leading establishment is a prominent player in the restaurant industry, known for delivering exceptional dining experiences that combine quality food and exemplary customer service. As a dynamic restaurant, it embraces a culture of teamwork, attention to detail, and strong leadership with an emphasis on creating an inviting and memorable atmosphere for guests. Known for its dedication to training and developing its staff, the restaurant values growth opportunities and operational excellence, setting high standards to maintain customer satisfaction and operational efficiency.
The role of Front of House (FOH) Lead is a pivotal position within the restaurant’s operational hierarchy. This le... Show More
The role of Front of House (FOH) Lead is a pivotal position within the restaurant’s operational hierarchy. This le... Show More
Job Requirements
- Experience in restaurant leadership
- basic culinary knowledge
- expert communication, interpersonal, and customer service skills
- strong reading, writing, and math skills
- strong computer skills (MS Office, internet)
- organization and planning skills
- ability to lead a restaurant function and other Partners
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile even when balancing multiple priorities
- completion of Alcohol Seller Training / Cash Handling training upon hire
- function in a fast-paced, retail environment
- work extended hours and/or rotating schedules
- safely maneuver around moving mechanical parts
- constantly reach at waist, grasp
- frequently be exposed to fumes or airborne particles, and toxic or caustic materials
- frequently stand, walk
- frequently be exposed to wet and cold conditions
- occasionally reach at overhead, shoulder, knee, floor
- occasionally bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist
- occasionally push/pull with arms
- occasionally perform fine motor movements
- occasionally be exposed to heat, ambient temperatures, and loud noise
- demonstrate the ability to lift 50 lbs and manage in excess of 50 lbs
Job Qualifications
- Experience in restaurant leadership
- experience in an H-E-B Restaurant preferred
- experience in restaurant Point of Sale (POS) systems preferred
- basic culinary knowledge
- understanding of nutrition values and ingredients preferred
- expert communication, interpersonal, and customer service skills
- strong reading, writing, and math skills
- strong computer skills (MS Office, internet)
- organization and planning skills
- ability to lead a restaurant function and other Partners
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile even when balancing multiple priorities
Job Duties
- Provide work direction
- directly supervise Partners
- serve as conduit of communication for management
- train Partners on customer service, compliance, food safety, sanitation, equipment operation
- work with manager at peak times
- perform closing responsibilities when needed
- serve as backup to Manager
- assist in inventory control and purchasing duties
- perform front of house service duties as needed
- provide superior customer service
- promote safe environment through responsible serving
- answer customer questions
- assist with menu and beverage selections including alcoholic beverages
- provide detailed information of menu items and specials, beer and wine
- address complaints
- resolve problems for guests and Partners
- merchandise products effectively
- use suggestive selling techniques to meet customer needs and build sales
- perform front of house Partner duties frequently
- perform back of house duties including food preparation, plating, and ingredient ordering
- ensure compliance with TABC regulations
- ensure compliance with department and Store standard operating procedures
- ensure completion of logs for area of responsibility
- ensure cleanliness and sanitation of sales floor, display cases, prep areas, and equipment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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