Audience Development & Direct Sales Coordinator
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $45,000.00
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Flexible spending account
Health Insurance
Health savings account
Life insurance
Paid Time Off
Parental leave
Vision Insurance
Job Description
The Dallas Symphony Association (DSA) is a renowned non-profit organization dedicated to enriching the cultural fabric of Dallas, Texas, through the power of orchestral music. As the administrative and operational backbone of the Dallas Symphony Orchestra (DSO), the DSA plays a vital role in delivering world-class performances, innovative educational programs, and community engagement initiatives. Founded in 1900, the DSO is one of the leading orchestras in the United States, known for its artistic excellence and commitment to accessibility and diversity. By fostering an inclusive environment and embracing new ways to connect with audiences, the Dallas Symphony Association continues to strengthen... Show More
Job Requirements
- College degree
- At least 2 years of customer service experience
- Proficiency with CRM systems
- Experience with Tessitura preferred
- Strong organizational and multitasking abilities
- Excellent communication skills
- Ability to interact effectively with diverse groups
- Detail-oriented with strong follow-through
- Ability to work occasional nights and weekends
- Experience in arts or non-profit sectors preferred
Job Qualifications
- College degree
- Over 2 years of experience providing superior customer service
- Proficient with CRM systems, Tessitura highly preferred
- Strong organizational skills and attention to detail
- Excellent interpersonal, verbal, and written communication skills
- Experience with high-volume order processing
- Background in arts, entertainment, or non-profit sectors preferred
- Ability to work well within a dynamic and fast-paced team environment
- Availability for occasional nights and weekends to attend concerts and events
Job Duties
- Answer incoming calls for orders of 10+ guests and assist with patron requests
- Work with current clients to renew regular orders of 10+ patrons while supporting the Audience Development and Direct Sales Manager in engaging new and lapsed prospective clients
- Provide superior customer service to deepen patron engagement and increase ticket orders
- Research and identify new sales opportunities in coordination with management including senior communities, tourism, businesses, and non-profits
- Support coordination of pre- and post-concert receptions, dining reservations, and private events for group sales clients
- Create, maintain, and finalize client orders and program book ad sales in Tessitura CRM
- Plan administrative communications with clients regarding invoicing and payments
- Maintain patron accounts to ensure timely deposits and final payments
- Maintain sales and prospect lead lists
- Prepare weekly and monthly reports on sales and marketing efforts
- Collaborate with the Marketing & Guest Services team on promotional activities and ticket programs that drive audience development and engagement
Job Location
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