Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $65,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Job Description
Great Wolf Resorts is a premier family-friendly resort and indoor water park chain, known for delivering memorable vacation experiences filled with fun, adventure, and opportunities for family bonding. At each resort, guests can enjoy a variety of attractions, dining options, and retail experiences all designed to create lasting memories. With a strong commitment to guest satisfaction, innovation, and quality, Great Wolf combines family entertainment with comfort and excellent customer service. This makes it a sought-after destination for families seeking both relaxation and fun activities. The company's retail and attractions departments play a crucial role in providing guests with engaging shopping and entertainment experiences that complement their stay.
The Retail & Attractions Manager at Great Wolf is a pivotal leadership role responsible for the strategic planning, development, and day-to-day management of the retail department as well as several attractions within the resort. This role oversees all merchandising functions, including store displays, inventory management, merchandise purchasing, and pricing strategies to maximize profitability. The manager is also tasked with handling the operation of diverse attractions such as Oliver Mining Company, arcade games, MagiQuest, minigolf, minibowling, XD Theatre, and ropes course. This position requires balancing strategic oversight with hands-on operational involvement, ensuring that both retail and entertainment venues meet high standards of cleanliness, presentation, service, and safety.
In addition, the Retail & Attractions Manager is responsible for managing staff by implementing employee-training programs, scheduling, and handling employee relations to build a motivated and effective team. Responsible financial oversight includes managing labor costs, controlling expenses, payroll administration, and daily sales and cash handling reporting. The manager works closely with the Retail Director to support all revenue-producing retail and entertainment venues within the department. Safety compliance is another key aspect of the role, requiring implementation and monitoring of ergonomic standards, emergency response plans, injury and illness prevention protocols, and hazard communication programs.
This full-time position offers an annual base salary of $65,000. The salary depends on factors such as experience, education, certifications, skills, performance, and other organizational considerations. Great Wolf also offers a total compensation package that may include annual bonuses, paid time off, and additional perks. Compliance with all relevant equal employment opportunity laws and regulations is maintained, with an emphasis on diversity, inclusion, and affirmative action policies. This ensures that all qualified individuals have fair access to employment opportunities regardless of race, gender, disability, veteran status, or other protected characteristics.
Overall, the Retail & Attractions Manager role offers a dynamic and rewarding career opportunity for candidates who are passionate about retail management, guest service excellence, team leadership, and operational success within a vibrant family resort environment. The position involves a mix of strategic planning, staff development, operational management, and financial control, all aimed at delivering exceptional guest experiences and driving business results. Individuals who thrive in fast-paced environments, have strong organizational skills, and a commitment to quality and safety would find this role highly fulfilling and impactful.
The Retail & Attractions Manager at Great Wolf is a pivotal leadership role responsible for the strategic planning, development, and day-to-day management of the retail department as well as several attractions within the resort. This role oversees all merchandising functions, including store displays, inventory management, merchandise purchasing, and pricing strategies to maximize profitability. The manager is also tasked with handling the operation of diverse attractions such as Oliver Mining Company, arcade games, MagiQuest, minigolf, minibowling, XD Theatre, and ropes course. This position requires balancing strategic oversight with hands-on operational involvement, ensuring that both retail and entertainment venues meet high standards of cleanliness, presentation, service, and safety.
In addition, the Retail & Attractions Manager is responsible for managing staff by implementing employee-training programs, scheduling, and handling employee relations to build a motivated and effective team. Responsible financial oversight includes managing labor costs, controlling expenses, payroll administration, and daily sales and cash handling reporting. The manager works closely with the Retail Director to support all revenue-producing retail and entertainment venues within the department. Safety compliance is another key aspect of the role, requiring implementation and monitoring of ergonomic standards, emergency response plans, injury and illness prevention protocols, and hazard communication programs.
This full-time position offers an annual base salary of $65,000. The salary depends on factors such as experience, education, certifications, skills, performance, and other organizational considerations. Great Wolf also offers a total compensation package that may include annual bonuses, paid time off, and additional perks. Compliance with all relevant equal employment opportunity laws and regulations is maintained, with an emphasis on diversity, inclusion, and affirmative action policies. This ensures that all qualified individuals have fair access to employment opportunities regardless of race, gender, disability, veteran status, or other protected characteristics.
Overall, the Retail & Attractions Manager role offers a dynamic and rewarding career opportunity for candidates who are passionate about retail management, guest service excellence, team leadership, and operational success within a vibrant family resort environment. The position involves a mix of strategic planning, staff development, operational management, and financial control, all aimed at delivering exceptional guest experiences and driving business results. Individuals who thrive in fast-paced environments, have strong organizational skills, and a commitment to quality and safety would find this role highly fulfilling and impactful.
Job Requirements
- High school degree or equivalent
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- minimum of 1 year experience supervising/managing large retail department
- minimum of 3 years retail experience
- successful completion of criminal background check and drug screen
Job Qualifications
- High school degree or equivalent
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- minimum of 1 year experience supervising/managing large retail department
- minimum of 3 years retail experience
- successful completion of criminal background check and drug screen
- four year college degree or equivalent experience in retail management
- previous experience in attractions management and/or retail sales in a theme park or resort/hotel
- demonstrated ability to effectively resolve conflict
- committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
- projects a positive public relations image to team members and guests
- ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
- excellent management skills including conflict resolution, coaching, development and teamwork
Job Duties
- Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
- responsible for the strategic planning and development of the department
- oversees operation of all attractions including Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary
- oversees all merchandising functions for attractions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
- develops and manages labor, cost of sales, and expense budgets
- manages staff including employee-training programs, scheduling and employee relations
- oversees sales functions including POS system, cash handling, budgets and daily reporting
- oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
- responsible for department payroll, tracking employee hours and making time-clock changes
- assists the Retail Director in every day operations of all areas of the Retail & Attractions Department including gift shops, arcade, vending, and any other revenue producing venues
- ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
- develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations including ergonomics, emergency responses, injury and illness prevention, and hazard communications programs
- orders and maintains supply levels
- adherence to all standard operating procedures related to the role
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
