Attendant, Front Services

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Employee assistance program

Job Description

Resorts World Las Vegas is a premier luxury resort and casino located on the world-famous Las Vegas Strip. Known for its outstanding service, innovative design, and diverse entertainment options, Resorts World offers guests an unparalleled experience blending modern luxury with cultural richness. The resort provides a comprehensive array of amenities, including upscale accommodations, world-class restaurants, retail shops, and vibrant nightlife venues. This destination is designed to cater to sophisticated travelers seeking both relaxation and excitement in a dynamic and welcoming environment. As a leading hospitality brand, Resorts World Las Vegas prioritizes exceptional guest service and operational excellence, creating a distinctive stay for every visitor.

The Front Services Attendant at Resorts World Las Vegas plays a vital role in shaping the guest experience from the moment of arrival to departure. This position is crucial in ensuring that guests receive a warm, personalized welcome by assisting with luggage handling, escorting guests to their rooms, and providing information on hotel services and local attractions. The attendant manages various guest requests promptly and efficiently, utilizing company tools and technology to enhance service delivery. Responsibilities also include parking and retrieving vehicles safely, including specialized and electric vehicles, adhering strictly to company and OSHA safety guidelines. This role requires a proactive team player with excellent communication skills, a polished appearance, and the stamina to work in a fast-paced, sometimes outdoor, environment. The Front Services Attendant contributes significantly to the overall guest satisfaction by embodying the resort's core values of safety, security, cleanliness, and exceptional guest engagement. Employment with Resorts World Las Vegas offers a collaborative work environment where attentiveness and professionalism are highly valued, ensuring that every guest leaves with a memorable impression. This is a full-time position with an emphasis on guest relations, operational excellence, and teamwork at a leading luxury resort on the Las Vegas Strip.

Job Requirements

At least 21 years of age
High School Diploma or equivalent
Minimum of one year of previous Front Services experience in a similar or related field
Proof of eligibility to work in the United States
Ability to obtain Nevada Driver’s License
Ability to obtain current DMV Record
Physical ability to lift 75lbs of luggage or packages and push a bell cart weighing up to 500lbs
Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction
Willingness to work outdoors in seasonal heat or cold and inclement weather
Ability to work varied shifts including nights, weekends, and holidays

Job Qualifications

Demonstrated experience in guest-focused roles within high-volume, luxury resort environments
Proficiency in Microsoft Office (Excel, Word, Outlook)
Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels
Solid organization and multitasking abilities, with keen attention to detail
Professional and friendly demeanor, remaining calm under stress
Ability to work independently and as part of a team with a proactive attitude
Excellent customer service skills
Ability to effectively communicate in English
Polished appearance and demeanor
Knowledge of company and department policies and procedures
Ability to work varied shifts, including nights, weekends, and holidays
Ability to maintain accurate records and manage multiple tasks under busy conditions
Physical stamina and mental resilience to work under stressful conditions and meet deadlines
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures

Job Duties

Create a memorable arrival and departure experience by escorting guests, handling, delivering, and storing luggage
Explain hotel and suite facilities and demonstrate guest room technology
Anticipate guests’ needs, respond promptly, and acknowledge all guests
Be familiar with hotel services, features, and local attractions to accurately respond to inquiries
Utilize company devices, equipment, tools, and systems to manage tasks and guest requests
Park and retrieve guest vehicles safely and efficiently, including oversized, manual, automatic, and electric vehicles
Adhere to Resorts World Las Vegas and OSHA guidelines to ensure a safe work environment
Obtain and maintain position-specific licensing
Use personal devices for job-related tasks and document review
Resolve guests’ concerns and notify the Lead Front Services Attendant of issues beyond authority
Perform other job-related duties as requested